Strategic Account Manager – Client Success & Projects

Synergistix, Inc.; Fort Lauderdale (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Synergistix, Inc. is seeking a Midlevel Account Manager to oversee client accounts and projects, ensuring total client satisfaction by building strong business relationships.

You will serve as the primary client contact, gather requirements, translate them into proposals, and coordinate with Professional Services as needed. You will run status meetings, track project progress, and ensure billing accuracy while aligning short- and long-term client goals.

Qualifications

• Bachelor degree and/or a minimum of three years of work related experience in information systems, business, or life sciences.
• Strong background and experience in program/project management.
• Strong knowledge of data exchanges.
• Working knowledge of relational databases.
• Strong interpersonal skills and ability to work closely with cross-functional teams to achieve business and customer goals.
• Experience working and supporting a pharmaceutical sales organization strongly desired.
• Software development experience a plus.
• Required occasional travel, up to 10%.

Responsibilities

• Serve as primary point of contact for all client related matters.
• Manage multiple clients and prioritize tasks among those clients internally.
• Gather client business requirements and translate into cost estimates, proposals and specifications, engaging Professional Services as necessary.
• Run client status meetings and create detailed meeting minutes.
• Provide oversight, follow-up and measure success for implementing projects.
• Foster client partnerships to ensure joint alignment of short and long-term goals.
• Serve as an internal client advocate and coordinate day-to-day operational tasks and client interactions.
• Follow-through on all matters related to billing for client services.
• Provide client feedback to internal technical groups in relation to new products or services and improvements to existing products or services.
• Provide support for implementation and sales teams during new client engagements.
• Perform other duties or special projects as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Education

Bachelor degree or 3+ years experience in information systems, business, or life sciences

Tools

Relational databases

Data exchange

Software development

Job description

Synergistix, Inc. is seeking a Midlevel Account Manager to oversee client accounts and projects, ensuring total client satisfaction by building strong business relationships.

You will serve as the primary client contact, gather requirements, translate them into proposals, and coordinate with Professional Services as needed. You will run status meetings, track project progress, and ensure billing accuracy while aligning short- and long-term client goals.