Senior Client Success Manager - Key Accounts & Mentorship

All Information Services, Inc. (AIS); Illinois; On-site; USD 65,000 - 75,000; Full time

Job summary

All Information Services, Inc. (AIS) seeks a proactive Client Success Manager to oversee a portfolio of key client accounts, mentor Junior CSMs, and collaborate with Senior CSMs and leadership on strategic initiatives.

You will drive client satisfaction, retention, and revenue growth while engaging in select pre-sales activities. This role is ideal for someone with foundational CSM or account management experience aiming to handle complex accounts and leadership responsibilities in a

Qualifications

• 1–3 years of experience in account management, customer service, or a related role in technology/IT services.
• Strong interpersonal and communication skills for client and internal stakeholder relations.
• Excellent organizational and time-management skills to manage multiple priorities.
• Basic understanding of IT infrastructure, cloud services, and managed services concepts.

Responsibilities

• Serve as primary point of contact for assigned portfolio of key and strategic client accounts.
• Mentor Junior Client Success Managers and support training and development.
• Drive client satisfaction, retention, and account growth including renewals and expansions.
• Participate in prospecting calls to help qualify opportunities and assist with pre-sales efforts.

Skills

Account management

Relationship building

Communication

Organization

IT basics

Problem solving

Public speaking

Team collaboration

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

CRM software

Job description

All Information Services, Inc. (AIS) seeks a proactive Client Success Manager to oversee a portfolio of key client accounts, mentor Junior CSMs, and collaborate with Senior CSMs and leadership on strategic initiatives.

You will drive client satisfaction, retention, and revenue growth while engaging in select pre-sales activities. This role is ideal for someone with foundational CSM or account management experience aiming to handle complex accounts and leadership responsibilities in a