Strategic Account Manager, Higher Ed SaaS Growth

Signal Vine, Inc; Alexandria (VA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with commission

Medical, dental, and vision insurance

401(k) with company match

Generous paid time-off

Casual and pet-friendly office

Job summary

Signal Vine, Inc. is seeking an Account Manager in Alexandria, VA to join our Customer Success team. The successful candidate will be responsible for managing and growing a portfolio of higher education clients while achieving sales quotas. You will build strong relationships, deliver training, and resolve issues, contributing to customer satisfaction.

Qualifications include a Bachelor's degree and 2-3 years of relevant experience. Enjoy competitive benefits, a collaborative culture, and a pet-friendly office.

Qualifications

• 2-3 years of experience in Account Management or Customer Success.
• Experience managing a portfolio of high-profile clients.
• Experience in a SaaS startup environment.

Responsibilities

• Build strong customer relationships through high levels of engagement.
• Renew and expand customer contracts to meet quotas.
• Deliver training sessions to improve customer confidence with the platform.
• Advise customers on best practices and resolve issues.
• Perform data-driven reviews of customer portfolios.

Skills

Customer relationship management

Account expansion

Training and support

Analytical skills

Communication skills

Education

Bachelor’s degree from an accredited 4-year institution

Job description

Signal Vine, Inc. is seeking an Account Manager in Alexandria, VA to join our Customer Success team. The successful candidate will be responsible for managing and growing a portfolio of higher education clients while achieving sales quotas. You will build strong relationships, deliver training, and resolve issues, contributing to customer satisfaction.

Qualifications include a Bachelor's degree and 2-3 years of relevant experience. Enjoy competitive benefits, a collaborative culture, and a pet-friendly office.