Strategic Account Manager, Healthcare & Tech Delivery

Veersa; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Veersa seeks a seasoned professional to own the overall account and client relationship, ensuring trusted partnerships and accountable business outcomes. You will manage internal Veersa teams and third parties, aligning solutions with client priorities in healthcare technology delivery.

You will lead discovery, develop business cases, and drive proposals to win contracts while guiding multiple projects. Travel up to 20% and a hybrid onsite/remote work model are expected.

Qualifications

• 7–10 years of experience in Account Management and Project Delivery.
• Background in healthcare industry, ideally in technology delivery.
• Ability to work with executive leadership to set strategy and goals.
• Builds trust with clients and acts in their best interests.
• Willingness to travel up to 20%.
• Thought leadership and understanding of industry to assess client needs.
• Strong delivery, relationship management, opportunities/risks identification.
• Experience developing proposals and SOWs for clients and prospects.
• This role is a hybrid of onsite client and remote locations.
• Executive-level communication, both internal and customer facing.

Responsibilities

• Own the overall account and client relationship, ensuring accountable business outcomes.
• Develop a deep understanding of the client's organizational priorities and align Veersa offerings accordingly.
• Deliver solutions that help clients achieve goals, including proposal creation and contract win.
• Utilize project management skills to plan, monitor, and manage multi-site projects and budgets.

Skills

Account management

Project delivery

Executive communication

Client relationship management

Strategic thinking

Delivery leadership

Travel willingness

Proposal & SOW development

Healthcare domain knowledge

Job description

Own the overall account and client relationship:

• Establish collaborative, trusted partnerships with key stakeholders
• Be accountable for business outcomes and team performance results
• Serve as an escalation point for risk/issues related to the client
• Manage, execute, and collaborate with internal Veersa teams and third parties in account administration activities, such as project setup, talent acquisition & staffing, revenue optimization, approval of account time and expense, forecasting, billing and accounts receivable, etc.

Develop a deep understanding of your client’s organization priorities in order to:

• Demonstrate company and industry knowledge (healthcare domain experience preferrable)
• Bring the best of Veersa to address the client’s biggest opportunities
• Work with Veersa leadership on strategic account planning demonstrating financial and business acumen, value analysis, and opportunity insight
• Evaluate existing accounts to help expand offerings as well as analyze competitors, recommend strategies, and lead proposals to gain net new business

Delivery solutions for clients that help them achieve their goals:

• Drive discovery of new opportunities to help grow new revenue streams
• Demonstrate value to the customer by leading the creation of the solution proposal, business case, and contract win
• Lead projects/programs and participate in projects in both Business Consulting and Technology Delivery in a billable capacity

Utilize project management skills in one or more of the following areas:

• Create and manage project plans
• Define project schedule, manage (client and vendor) resources, and monitor progress
• Lead process of risk identification and mitigation/strategy techniques
• Lead process of issue identification and resolution
• Monitor and manage scope, budget, and schedule
• Manage multiple implementation projects simultaneously
• Plan and manage budget, resources, and milestones
• Develop and deliver project status reports to PMO and upper-level client resources

Client Engagement

Project Management

Customer Retention

Client Support

Strategic Account Planning

• Has 7 – 10 years of experience in Account Management and Project Delivery roles.
• Has some background in the healthcare industry,ideally in a technology delivery capacity
• Ability to work with exec leadership to set an account strategy and goals and provide leadership to ensure the team achieves the planned goals.
• Builds trust and has the client’s best interest at heart.
• Travel up to 20%
• Ability to provide true thought leadership and understanding of clients’ industry and market in order to assess client needs, identify omissions and gaps, and design optimal solutions.
• Strong focus in all areas of delivery, relationship management, and the identification of opportunities and risks.
• Experience developing proposals and SOWs for clients and prospects.
• This role is a hybrid of onsite client and remote locations.
• Executive-level communication, both internal and customer facing.