Remote Healthcare Technical Account Manager

Vasion, Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Vacation bonus

Flexible PTO

Paid parental leave

401k with company match

HSA contributions

Gym/wellness perks

Job summary

Vasion, Inc. is seeking a Technical Account Manager to serve as the technical point of contact for healthcare customers after the sale. You’ll work with hospital IT teams to keep platforms healthy, adopted, and growing beyond go-live.

The role emphasizes post-sale ownership across adoption, retention, and expansion. You will drive proactive advisory, plan multi-site deployments, and ensure secure, compliant document workflows.

Qualifications

• 3–5+ years in technical account management or similar
• Experience owning enterprise accounts through renewal cycles and escalations
• Strong writing and communication skills
• Bachelor's degree in a technical field or equivalent experience
• English proficiency; additional languages valued

Responsibilities

• Own the technical relationship across healthcare accounts: prevent risk, drive adoption, and grow customers
• Proactively advise on deployment, adoption, and stability risks before customers raise them
• Own a twelve-month technical plan for each account with forward calendars of upgrades and openings
• Help customers realize full value of existing capabilities like secure pull/badge printing and serverless management
• Lead escalations with Support and Engineering to deliver a lasting fix
• Coordinate entitlement, Professional Services, and renewals to protect renewals and growth
• Identify new use cases and build the technical case with Success and Sales
• Share field insights with Product/Engineering and contribute runbooks and templates

Skills

Post-sales advisory

Architecture & systems thinking

Networking & identity

Security & compliance

Domain expertise: print/workflow

Technical toolbox

Education

Bachelor's degree in CS/IS/Engineering

Tools

Jira

PowerShell

SQL

Job description

Vasion, Inc. is seeking a Technical Account Manager to serve as the technical point of contact for healthcare customers after the sale. You’ll work with hospital IT teams to keep platforms healthy, adopted, and growing beyond go-live.

The role emphasizes post-sale ownership across adoption, retention, and expansion. You will drive proactive advisory, plan multi-site deployments, and ensure secure, compliant document workflows.