Strategic Account Manager — Growth & Retention Lead

Paycom; Baltimore (MD); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Health insurance cost to employee

401(k) match

Flexible spending accounts

Life and AD&D insurance

Paid vacation

Holidays and sick leave

Employee stock purchase plan

Paid family leave

Referral bonuses

Learning and development programs

Job summary

Paycom in Baltimore is seeking a Strategic Account Manager (Client Relations Representative) to retain existing client relationships by driving usage, retention, and revenue growth. You will manage ongoing client relationships across organizations to maximize value of Paycom solutions.

Responsibilities include partnering with sales and transition teams, identifying additional revenue opportunities, presenting value of software, and conducting regular business reviews.

Responsibilities

• Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
• Cultivates and nurtures existing client relationships for strong retention.
• Achieves sales quota and revenue goals through client retention and account expansion strategies.
• Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
• Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
• Performs client presentations articulating the value proposition of software/solution/service offerings.
• Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
• Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.

Job description

Paycom in Baltimore is seeking a Strategic Account Manager (Client Relations Representative) to retain existing client relationships by driving usage, retention, and revenue growth. You will manage ongoing client relationships across organizations to maximize value of Paycom solutions.

Responsibilities include partnering with sales and transition teams, identifying additional revenue opportunities, presenting value of software, and conducting regular business reviews.