Strategic Account Manager – Growth & Retention

Highmark Health / AHN; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

Highmark Inc. seeks an experienced account management professional to oversee a book of business and renewals, selling new products to existing accounts through strategic consulting with clients, intermediaries and brokers.

You will manage senior‑level relationships, develop sales plans, and coordinate internal teams to deliver tailored solutions that drive retention, profitability and growth. Some travel may be required.

Qualifications

• 2 years of Account/Client Management experience or other relevant experience
• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire

Responsibilities

• Review new products and services with clients to sell renewals and add-ons
• Manage relationships with clients, consultants and brokers
• Develop sales solutions considering competition and political environment
• Develop, implement and execute business plans and metrics for retention and growth
• Conduct routine service calls and function as the primary Group contact for strategy
• Support customers during contract implementation and advocate for escalated service issues
• Complete and maintain sales projections, finalize rates and prepare renewal documents
• Participate in product development and long term account strategy
• Lead internal partners in delivering client strategy
• Other duties as assigned

Skills

Public speaking

Presentation skills

Communication

Negotiation

Organization

Creativity

Persistence

Problem solving

Influence

Job description

Highmark Inc. seeks an experienced account management professional to oversee a book of business and renewals, selling new products to existing accounts through strategic consulting with clients, intermediaries and brokers.

You will manage senior‑level relationships, develop sales plans, and coordinate internal teams to deliver tailored solutions that drive retention, profitability and growth. Some travel may be required.