Strategic Account Manager - Growth & Retention

EnviroServe; Fort Worth (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

EnviroServe is seeking an Account Manager I to build value-driven strategic relationships with key customers, oversee a portfolio, and develop new business while pursuing sales opportunities. The role emphasizes growth, retention, and collaboration with operations to expand service offerings.

The position includes traveling to meet existing and prospective customers, providing reports on sales activities, and achieving annual sales goals.

Responsibilities

• Serve as the primary contact point for customer account matters working with operations to expand service offerings with assigned and target accounts.
• Responsible for addressing and resolving issues that impact the progress of developing a mutually beneficial business relationship.
• Address customer issues and concerns promptly and effectively to maintain trust.
• Negotiate and close customer service agreements to maximize profits while maintaining customer satisfaction.
• Identify current customer relationships, establish, and nurture strong relationships with key customers, recognize opportunities for expansion, and work with local Field teams to fulfill customer requirements.
• Maintain strong customer relations by traveling throughout assigned region to meet with existing and prospective customers to assess and manage customer needs.
• Provide detailed and accurate reports on sales activities including sales figures, potential projects, and strategies for growth.
• Consistently meet or exceed KPIs and sales targets established by Sales Team.
• Collaborate with various internal teams to grow sales and maintain high customer satisfaction.
• Stay informed of environmental regulations and industry standards to provide knowledgeable guidance to current and prospective customers.
• Develop and manage a pipeline of sales opportunities that ensures achievement of assigned annual sales goals.
• Perform customer site inspections and attend pre-bid meetings as needed.
• Develop and manage customer relationships across the customer's organization to ensure EnviroServe is the provider for all.
• Collaborate with the VP of Sales to create and implement account plans.

Job description

EnviroServe is seeking an Account Manager I to build value-driven strategic relationships with key customers, oversee a portfolio, and develop new business while pursuing sales opportunities. The role emphasizes growth, retention, and collaboration with operations to expand service offerings.

The position includes traveling to meet existing and prospective customers, providing reports on sales activities, and achieving annual sales goals.