Strategic Account Manager — Growth & Retention

Envision, Inc.; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Amazing 401K Retirement Plan.

Careers with purpose.

Teamwork environment.

Envision Paid Life Insurance.

Medical, Dental, Vision, FSA Plans.

10 Paid Holidays.

PTO & Vacation.

Tuition Reimbursement.

Job summary

Envision, Inc. is seeking an Account Manager to manage and grow a defined portfolio of customer accounts. You will serve as the primary contact, ensuring client satisfaction, retention, and long-term relationship growth by understanding needs and aligning Envision’s products and services.

The role emphasizes building strong relationships, coordinating with cross-functional teams, and providing tailored solutions to clients in an industrial setting.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service experience in an industrial environment.

Responsibilities

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams to ensure timely, accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalation to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.

Skills

Strong communication

Problem-solving

Interpersonal skills

Analytical skills

Microsoft Office

Microsoft Dynamics AX

Education

High school diploma or equivalent

Tools

Microsoft Dynamics AX

Microsoft Office

Job description

Envision, Inc. is seeking an Account Manager to manage and grow a defined portfolio of customer accounts. You will serve as the primary contact, ensuring client satisfaction, retention, and long-term relationship growth by understanding needs and aligning Envision’s products and services.

The role emphasizes building strong relationships, coordinating with cross-functional teams, and providing tailored solutions to clients in an industrial setting.