Strategic Account Manager - Growth & Relationships (Remote)

Freitag; New Hampshire; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

12 days PTO + paid holidays

Remote work with monthly in-person day

Job summary

Freitag Marketing is seeking an experienced Account Manager to own client relationships and serve as the strategic partner for clients. You will own strategy conversations, regular check-ins, and overall client experience while working closely with Project Managers to oversee execution.

This role is remote with monthly in-person days in Keene, NH, and quarterly regional travel across New England. The ideal candidate has 3+ years in account management within digital marketing and excels at

Qualifications

• 3+ years in project management and/or account management, ideally within a digital marketing or advertising agency.
• Deep understanding of digital marketing across AI and organic search, paid media, website design and development, and social media.
• Genuine curiosity about how a client's business works and the discipline to actually learn it.
• Excellent communication and relationship-building skills.
• Proven ability to manage a high volume of client relationships and competing priorities.
• Strong organizational skills with attention to detail and an ability to problem-solve on the fly.
• Comfortable working with urgency: responding quickly to client needs and not letting things sit.
• Able to attend a monthly in-person day at our office in Keene, New Hampshire, and travel to client locations across New England roughly once or twice a quarter.
• Proficiency with project management tools (e.g., ClickUp, Asana) and CRM systems.
• Experience working in a fast-paced, remote environment.
• Proactive, results-driven, and comfortable working with minimal supervision.

Responsibilities

• Develop and maintain strong client relationships, offering proactive recommendations for the team to improve client satisfaction and results.
• Own accountability for account health, including growth and cross-sell opportunities and early risk flagging.
• Build a real understanding of each client's business: their industry, their customers, their competitors, and what actually drives their bottom line.
• Manage a book of 8–15 accounts, with room to grow as you take on more, ensuring each client feels prioritized as your workload scales.
• Lead client meetings, providing updates on project progress, performance metrics, and strategic recommendations that move the account forward.
• Manage resource allocation, ensuring the right team members are assigned to each project based on skill sets and project requirements.
• Represent Freitag in person for key client meetings across New England, roughly once or twice a quarter, when it strengthens the relationship.

Skills

Account management

Project management

Digital marketing

Communication

Organizational skills

Remote collaboration

Tools

ClickUp

Asana

CRM systems

Job description

Freitag Marketing is seeking an experienced Account Manager to own client relationships and serve as the strategic partner for clients. You will own strategy conversations, regular check-ins, and overall client experience while working closely with Project Managers to oversee execution.

This role is remote with monthly in-person days in Keene, NH, and quarterly regional travel across New England. The ideal candidate has 3+ years in account management within digital marketing and excels at