Account Manager

Freitag; New Hampshire; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

12 days PTO + paid holidays

Remote work with monthly in-person day

Job summary

Freitag Marketing is seeking an experienced Account Manager to own client relationships and serve as the strategic partner for clients. You will own strategy conversations, regular check-ins, and overall client experience while working closely with Project Managers to oversee execution.

This role is remote with monthly in-person days in Keene, NH, and quarterly regional travel across New England. The ideal candidate has 3+ years in account management within digital marketing and excels at

Qualifications

• 3+ years in project management and/or account management, ideally within a digital marketing or advertising agency.
• Deep understanding of digital marketing across AI and organic search, paid media, website design and development, and social media.
• Genuine curiosity about how a client's business works and the discipline to actually learn it.
• Excellent communication and relationship-building skills.
• Proven ability to manage a high volume of client relationships and competing priorities.
• Strong organizational skills with attention to detail and an ability to problem-solve on the fly.
• Comfortable working with urgency: responding quickly to client needs and not letting things sit.
• Able to attend a monthly in-person day at our office in Keene, New Hampshire, and travel to client locations across New England roughly once or twice a quarter.
• Proficiency with project management tools (e.g., ClickUp, Asana) and CRM systems.
• Experience working in a fast-paced, remote environment.
• Proactive, results-driven, and comfortable working with minimal supervision.

Responsibilities

• Develop and maintain strong client relationships, offering proactive recommendations for the team to improve client satisfaction and results.
• Own accountability for account health, including growth and cross-sell opportunities and early risk flagging.
• Build a real understanding of each client's business: their industry, their customers, their competitors, and what actually drives their bottom line.
• Manage a book of 8–15 accounts, with room to grow as you take on more, ensuring each client feels prioritized as your workload scales.
• Lead client meetings, providing updates on project progress, performance metrics, and strategic recommendations that move the account forward.
• Manage resource allocation, ensuring the right team members are assigned to each project based on skill sets and project requirements.
• Represent Freitag in person for key client meetings across New England, roughly once or twice a quarter, when it strengthens the relationship.

Skills

Account management

Project management

Digital marketing

Communication

Organizational skills

Remote collaboration

Tools

ClickUp

Asana

CRM systems

Job description

Freitag Marketing is a fast-growing digital marketing agency, and we intend to keep growing: more clients, more work, a larger team, and better systems every quarter.

We are seeking an experienced Account Manager to own client relationships, reporting to the Head of Account Strategy. You'll be the face of Freitag for your clients: the person who understands their goals, earns their trust, and makes them see Freitag as a strategic partner they can lean on.

You own the relationship: the strategy conversations, the regular check-ins, and the client's overall experience with the agency. Strong delivery is a key part of that work, and you'll work closely with our Project Managers to oversee execution.

This is a remote position with regular in-person requirements. Candidates must be able to work within the Eastern Time Zone, attend a monthly in-person day at our Keene, New Hampshire office, and travel to client locations across New England roughly once or twice a quarter.

Key Responsibilities

• Develop and maintain strong client relationships, offering proactive recommendations for the team to improve client satisfaction and results.
• Own accountability for account health, including growth and cross-sell opportunities and early risk flagging.
• Build a real understanding of each client's business: their industry, their customers, their competitors, and what actually drives their bottom line.
• Manage a book of 8–15 accounts, with room to grow as you take on more, ensuring each client feels prioritized as your workload scales.
• Lead client meetings, providing updates on project progress, performance metrics, and strategic recommendations that move the account forward.
• Manage resource allocation, ensuring the right team members are assigned to each project based on skill sets and project requirements.
• Represent Freitag in person for key client meetings across New England, roughly once or twice a quarter, when it strengthens the relationship.

This Is a Fast-Moving, High-Volume Role

Freitag is growing, and we expect the number of client relationships you manage to grow with it.

You’ll manage a book of 8–15 accounts at once, with priorities shifting throughout the day. If that pace sounds good to you, you’re the right fit.

Requirements

• 3+ years of experience in project management and/or account management, ideally within a digital marketing or advertising agency.
• Deep understanding of digital marketing across AI and organic search, paid media, website design and development, and social media.
• Genuine curiosity about how a client's business works and the discipline to actually learn it.
• Excellent communication and relationship-building skills.
• Proven ability to manage a high volume of client relationships and competing priorities.
• Strong organizational skills with attention to detail and an ability to problem-solve on the fly.
• Comfortable working with urgency: responding quickly to client needs and not letting things sit.
• Able to attend a monthly in-person day at our office in Keene, New Hampshire, and travel to client locations across New England roughly once or twice a quarter.
• Proficiency with project management tools (e.g., ClickUp, Asana) and CRM systems.
• Experience working in a fast-paced, remote environment.
• Proactive, results-driven, and comfortable working with minimal supervision.

Preferred Skills

• Familiarity with data-driven marketing strategies and performance tracking.
• Experience with marketing automation tools (e.g., Zapier).
• Knowledge of AI tools for workflow and project optimization.

You’ll Thrive Here If You

Move quickly and follow up without being reminded. Get energy from a full plate of client relationships. Think several steps ahead on every account. Communicate problems and opportunities early. Have a strong bias toward action. Genuinely enjoy learning how different businesses work. Want increasing responsibility, and more accounts, as the agency grows.

This Role Probably Isn’t For You If

You prefer managing a small, steady handful of accounts. You wait for the client to raise a concern instead of getting ahead of it yourself. You need detailed instructions before taking action. You avoid difficult client conversations. You think of the job as running campaigns and stop there. You’re not able to be in Keene once a month or travel regionally once or twice a quarter when a client needs it.

Salary and Benefits

• Total Compensation Range $65,000 – 80,000 based on experience.
• Incentives for growing your accounts, on top of base salary.
• Health insurance
• 401(k) with company match
• 12 days of PTO plus paid holidays
• Client travel reimbursed at the IRS mileage rate
• Remote work with a monthly in-person team day in Keene, NH.

Equal Opportunity Employer

Freitag Marketing is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Americans with Disabilities Act (ADA) Compliance

Freitag Marketing is committed to providing equal access to all individuals, including those with disabilities. If you need assistance during the application process, please contact us at [e-mail].

Governing Law

This job posting is governed by and construed in accordance with the laws of the State of New Hampshire.