Strategic Account Manager - Grow & Retain Clients

Paycom - ATS; Marceline (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Walsworth is seeking an Account Manager I to strengthen relationships with existing clients and drive retention and growth. You will act as the primary liaison, coordinate with Sales and Estimating, and deliver strategic, data-driven insights to support client objectives.

The role requires strong communication, organization, and the ability to manage multiple accounts while meeting timelines and budget targets.

Qualifications

• Five years account management or sales experience in a fast-paced environment.
• High School Diploma required; print and/or publishing experience preferred.
• Experience with CRM software and data analysis is helpful.

Responsibilities

• Serve as the primary liaison between the company and assigned clients.
• Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.
• Serve as a trusted advisor by delivering strategic insight, personalized service, and consistent follow-up.
• Partner with Sales Representatives and customers to identify new revenue opportunities within existing accounts.
• Facilitate cross-functional meetings to ensure project milestones are met and client expectations are exceeded.
• Collaborate with Estimating to develop pricing proposals and budget forecasts tailored to client needs.
• Track and report on account health, usage trends, and key performance indicators.
• Maintain accurate and up-to-date client records within the CRM system.
• Plan and coordinate annual client review meetings, including agenda setting, data compilation, and follow-up.
• All other duties as assigned.

Skills

Account management

Sales experience

CRM (Salesforce)

Negotiation

Presentation skills

Communication

Team collaboration

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

Walsworth is seeking an Account Manager I to strengthen relationships with existing clients and drive retention and growth. You will act as the primary liaison, coordinate with Sales and Estimating, and deliver strategic, data-driven insights to support client objectives.

The role requires strong communication, organization, and the ability to manage multiple accounts while meeting timelines and budget targets.