Account Growth & Retention Specialist

Walsworth; White Pigeon Township (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Walsworth is seeking an Account Manager I to oversee and strengthen relationships with existing clients in the publishing sector. You will drive client satisfaction, retention, and account growth by delivering exceptional service, uncovering upsell opportunities, and partnering with Sales Representatives to meet client business objectives.

You will manage daily activities for multiple accounts, serve as a trusted advisor with strategic insights, and coordinate cross-functional teams to ensure

Qualifications

• High School Diploma required.
• Five years account management or sales experience in a fast-paced environment preferred.
• Print and/or publishing experience preferred.

Responsibilities

• Serve as the primary liaison between the company and assigned clients.
• Manage day-to-day activities across multiple client accounts to ensure satisfaction and retention.
• Serve as a trusted advisor by delivering strategic insight, personalized service, and follow-up.
• Identify new revenue opportunities within existing accounts with Sales.
• Facilitate cross-functional meetings to ensure milestones are met.
• Collaborate with Estimating to develop pricing proposals and budgets.
• Track and report on account health, usage trends, and KPIs.
• Maintain accurate client records within the CRM system.
• Plan and coordinate annual client review meetings.
• All other duties as assigned.

Skills

Client liaison

Account management

Strategic advisory

Upselling opportunities

Cross-functional collaboration

Pricing proposals

Account health tracking

CRM (Salesforce)

Communication skills

Customer service

Project management

Solution selling

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

Walsworth is seeking an Account Manager I to oversee and strengthen relationships with existing clients in the publishing sector. You will drive client satisfaction, retention, and account growth by delivering exceptional service, uncovering upsell opportunities, and partnering with Sales Representatives to meet client business objectives.

You will manage daily activities for multiple accounts, serve as a trusted advisor with strategic insights, and coordinate cross-functional teams to ensure