Strategic Account Manager - Fraud & Risk SaaS (Remote)

Bazeta; United States; Remote; USD 70,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Flexible paid time off

Health insurance (US/Canada)

401k/RRSP matching

MacBook Pro delivered to your door

Home office stipend

Meal stipend

Learning stipend

Job summary

Sardine is seeking an Account Manager to support a select group of customers, focusing on maximizing ROI and value from fraud, payments, and compliance products. The role is remote, spanning US/Canada, with a strong emphasis on cross-team collaboration and data-driven success.

You will translate complex product concepts into actionable customer guidance, maintain KPIs, and work with risk analytics to address evolving fraud typologies, all while delivering exceptional customer success outcomes.

Qualifications

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments preferred.
• Strong presentation skills for virtual and in-person meetings.
• Experience with API integrations.
• Customer-facing experience with a technical product.
• Excellent project management and ability to balance multiple stakeholders.
• Analytical skills with data-driven insights.

Responsibilities

• Be the primary point of contact for customers, addressing day-to-day and strategic issues to maximize ROI.
• Understand Sardine product, technology and strategy to communicate value to customers.
• Translate complex problems into actionable solutions and manage the solution process.
• Advise on best practices related to fraud and compliance.
• Build, monitor and communicate KPIs to clients.
• Provide strategic analysis for long-term expansion.
• Collaborate with risk analytics teams to address fraud typologies.

Skills

Account Management

B2B SaaS

API integrations

Presentation skills

Relationship building

Analytical thinking

Tools

Business Intelligence Tools

Job description

Sardine is seeking an Account Manager to support a select group of customers, focusing on maximizing ROI and value from fraud, payments, and compliance products. The role is remote, spanning US/Canada, with a strong emphasis on cross-team collaboration and data-driven success.

You will translate complex product concepts into actionable customer guidance, maintain KPIs, and work with risk analytics to address evolving fraud typologies, all while delivering exceptional customer success outcomes.