Account Manager

Bazeta; United States; Remoto; USD 70.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first culture

Flexible paid time off

Health insurance (US/Canada)

401k/RRSP matching

MacBook Pro delivered to your door

Home office stipend

Meal stipend

Learning stipend

Descrizione del lavoro

Sardine is seeking an Account Manager to support a select group of customers, focusing on maximizing ROI and value from fraud, payments, and compliance products. The role is remote, spanning US/Canada, with a strong emphasis on cross-team collaboration and data-driven success.

You will translate complex product concepts into actionable customer guidance, maintain KPIs, and work with risk analytics to address evolving fraud typologies, all while delivering exceptional customer success outcomes.

Competenze

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments preferred.
• Strong presentation skills for virtual and in-person meetings.
• Experience with API integrations.
• Customer-facing experience with a technical product.
• Excellent project management and ability to balance multiple stakeholders.
• Analytical skills with data-driven insights.

Mansioni

• Be the primary point of contact for customers, addressing day-to-day and strategic issues to maximize ROI.
• Understand Sardine product, technology and strategy to communicate value to customers.
• Translate complex problems into actionable solutions and manage the solution process.
• Advise on best practices related to fraud and compliance.
• Build, monitor and communicate KPIs to clients.
• Provide strategic analysis for long-term expansion.
• Collaborate with risk analytics teams to address fraud typologies.

Conoscenze

Account Management

B2B SaaS

API integrations

Presentation skills

Relationship building

Analytical thinking

Strumenti

Business Intelligence Tools

Descrizione del lavoro

# Account ManagerUnited States39 minutes agoID 5028573Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: Sardine## DescriptionWho we are Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture • We hire talented, self-motivated individuals with extreme ownership and high growth orientation. • We value performance and not hours worked. We believe you shouldn’t have to miss your family dinner, your kid’s school play, friends get-together, or doctor’s appointments for the sake of adhering to an arbitrary work schedule. • We’re a remote-first team spread across time zones, so no office to report to – work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you’re located, and you’ll need to keep a home base in the country you’re hired in. So while we love the “coffee shop today, mountains tomorrow” life, this isn’t a passport-optional, work-from-anywhere-on-Earth kind of remote – think flexible within your country, not borderless. Location Remote – US or Canada About the role Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we’re building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You’ll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products. What you will be doing • Be the primary point of contact for our customers, attending to day-to-day and ‘big picture’ problems and opportunities and helping maximize the customer’s ROI in Sardine • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. • Speak knowledgeably and advise on best practices relating to fraud and compliance • Build, monitor, and communicate KPIs to clients. • Provide strategic analysis and critical thinking as we plan long-term expansion. • Work with Sardine’s risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers. What you will need • 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API’s • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred • Strong presentation skills for both virtual and in-person meetings with various stakeholders • Previous customer-facing experience, preferably with a technical product • Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders • Proficiency in using business intelligence tools • Your analytical skills are second to none; you excel at number crunching and drawing insights • You’re capable of translating complex strategies into actionable processes and outcomes • You’re a natural at building relationships and collaborating with others • You constantly think about ways to improve processes • You love making customers more efficient as much as we do! Compensation Base pay range of US$70k – US$130k, plus bonus and equity, with tremendous upside potential, plus attractive benefits. Benefits we offer • Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off and Year-end break • Health insurance, dental, and vision coverage for employees and dependents – US and Canada specific • 4% matching in 401k / RRSP – US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office – desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. Source: Jobspresso (https://jobspresso.co/job/account-manager/)This listing comes from a partner feed. Apply on the source website.