Account Manager - Fraud & Risk SaaS (Remote)

Sardine; California (MO); On-site; USD 70,000 - 160,000; Full time

Benefits offered by this job

Remote-first culture

401k matching

MacBook Pro

Home office stipend

Meal stipend

Social stipend

Annual health stipend

Learning stipend

Job summary

Sardine, a remote-first leader in agentic risk for financial crime, is growing its customer success team. You will manage a portfolio of customers, drive adoption of risk and compliance products, and collaborate with product and data science teams to maximize value.

Ideal candidates have 1+ year in account management or customer success within B2B SaaS, strong communication, and proven ability to translate technical concepts into actionable outcomes. Competitive benefits included.

Qualifications

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.
• Strong presentation skills for virtual and in-person meetings with various stakeholders.
• Previous customer-facing experience, preferably with a technical product.
• Exceptional project management and ability to balance multiple stakeholders.
• Proficiency in using business intelligence tools.
• Analytical skills and ability to derive insights from data.
• Ability to translate complex strategies into actionable processes.

Responsibilities

• Be the primary point of contact for our customers, addressing day-to-day and strategic issues to maximize ROI.
• Develop deep understanding of Sardine’s product, technology, and strategy and clearly communicate it to customers.
• Translate complex product problems into simple, actionable solutions internally and externally.
• Advise clients on best practices related to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis for long-term expansion planning.
• Collaborate with risk analytics teams to proactively identify new fraud typologies and share findings with customers.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

BI Tools

Stakeholder Management

Data Analysis

Tools

API Integrations

Job description

Sardine, a remote-first leader in agentic risk for financial crime, is growing its customer success team. You will manage a portfolio of customers, drive adoption of risk and compliance products, and collaborate with product and data science teams to maximize value.

Ideal candidates have 1+ year in account management or customer success within B2B SaaS, strong communication, and proven ability to translate technical concepts into actionable outcomes. Competitive benefits included.