Remote B2B SaaS Account Manager - Fraud & Risk Solutions

Sardine; United States; On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Remote work from anywhere

Flexible paid time off

Health insurance, dental, and vision (

401k matching (US) / RRSP (Canada) 4%

MacBook Pro delivered to your door

Home office setup stipend

Monthly meal stipend

Monthly social stipend

Annual health and wellness stipend

Annual Learning stipend

Job summary

Sardine is a remote-first company helping risk teams fight financial crime. We’re building a world-class customer success team to support fraud, payments, and compliance products.

You’ll manage a handful of customers, align with Sardine teams, and maximize value across risk analytics, data science, integrations, and product areas. You’ll be the primary client contact, translate complex tech into actionable solutions, and advise on fraud best practices while developing KPIs and strategic plans

Qualifications

• 1+ years in Account Management, Customer Success, Risk Management or Solutions Architecture in B2B SaaS with API integration experience.
• Domain experience in fraud, compliance, fintech, AML/KYC or payments preferred.
• Strong presentation skills for virtual and in-person meetings with stakeholders.
• Customer-facing experience with a technical product.
• Excellent project management and ability to balance multiple stakeholders.
• Proficiency with business intelligence tools and data analysis.

Responsibilities

• Be the primary contact for customers and maximize their ROI in Sardine.
• Understand product, technology and strategy and communicate them succinctly to customers.
• Translate complex problems into actionable solutions and manage the process internally and externally.
• Advise on best practices related to fraud and compliance.
• Build, monitor and report KPIs to clients.
• Provide strategic analysis for long-term expansion planning.
• Collaborate with risk analytics teams to address fraud typologies and share findings with customers.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

API integration

Presentation skills

Project management

Business Intelligence

Analytical thinking

Relationship building

Tools

Business Intelligence (BI)

Job description

Sardine is a remote-first company helping risk teams fight financial crime. We’re building a world-class customer success team to support fraud, payments, and compliance products.

You’ll manage a handful of customers, align with Sardine teams, and maximize value across risk analytics, data science, integrations, and product areas. You’ll be the primary client contact, translate complex tech into actionable solutions, and advise on fraud best practices while developing KPIs and strategic plans