Strategic Account Manager – EMC & Compliance (Hybrid)

TÜV SÜD; San Diego (CA); Hybrid; USD 95,000 - 124,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Retirement savings plan

Global collaboration

Flexible work arrangements

Job summary

TÜV SÜD America Inc. is seeking an experienced Account Manager in San Diego for managing quotations, proposals, and customer accounts across EMI/EMC, RF/wireless, and product safety test services.

You will respond to inquiries, conduct meetings, and coordinate with engineering and operations to ensure accurate project scoping and on-time delivery. The role requires working with international customers, strong organization, and excellent communication skills in a fast-paced, collaborative

Qualifications

• Recent experience in account management delivering EMC, RF/Wireless, or Product Safety Test Services in a TIC environment.
• Working knowledge of electrical and electronic product compliance requirements for consumer, industrial, wireless, and/or medical device products.
• Familiarity with medical device regulatory submission requirements (FDA, EU MDR).
• Experience dealing with international customers.
• Strong organizational skills and ability to prioritize workload.
• Excellent communication skills (written and verbal).
• Familiarity with Microsoft Office and CRM tools.
• Knowledge of standards such as IEC 60601, IEC/UL 62368, FCC, ISED, EU RED, or other EMC/Wireless/Product Safety standards is considered a plus.
• Ability to work collaboratively in a fast-paced technical and customer-focused environment

Responsibilities

• Manage quotations, proposals, and customer accounts using CRM and internal project management tools.
• Respond promptly to customer inquiries via phone, email, virtual meetings, and web channels while providing excellent customer support throughout the sales and project lifecycle.
• Provide tailored compliance and certification solutions from TÜV SÜD’s service portfolio for both medical and non-medical electrical and wireless products.
• Conduct customer meetings and site visits to understand product technologies, regulatory requirements, testing needs, and project timelines.
• Support business development efforts by identifying opportunities for cross-selling and expanding existing customer relationships.
• Coordinate with engineering, laboratory operations, and project management teams to ensure accurate project scoping, quotations, and successful project execution.
• Maintain accurate prospect lists, sales pipelines, opportunity tracking, and customer records within CRM systems.
• Support project setup activities and ensure smooth handoff from quotation and sales phases into laboratory execution.
• Communicate project updates, scheduling information, and compliance requirements effectively with both customers and internal stakeholders.
• Develop working knowledge of domestic and international regulatory and certification requirements across medical and non-medical industries.

Skills

Account management

CRM proficiency

Communication skills

Cross-functional collaboration

International accounts

Organizational skills

Tools

CRM software

Microsoft Office

Job description

TÜV SÜD America Inc. is seeking an experienced Account Manager in San Diego for managing quotations, proposals, and customer accounts across EMI/EMC, RF/wireless, and product safety test services.

You will respond to inquiries, conduct meetings, and coordinate with engineering and operations to ensure accurate project scoping and on-time delivery. The role requires working with international customers, strong organization, and excellent communication skills in a fast-paced, collaborative