Strategic Account Manager — Customer Success & Growth

marten; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Marten in Memphis is seeking an Account Manager to ensure the highest level of customer service. The Account Manager will handle inquiries, load solicitations, and service reporting, and provide leadership to Account Manager Associate to ensure best service for our customers.

The role requires excellent verbal and written communication, the ability to work in a fast-paced environment, and strong multitasking and problem-solving skills.

Qualifications

• Excellent verbal and written communication skills.
• Able to thrive in a fast-paced work environment.
• Strong prioritization and multitasking abilities.
• Problem solving and relationship-building skills.
• Proficient with Windows and Excel.

Responsibilities

• Record details and direction on all loads booked for the assigned area.
• Act as a substitute in the absence of Account Managers in other regions which is seamless and transparent to our customers.
• Supervise and monitor trailer pools in the respected market.
• Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
• Communicate any problems encountered to the Regional Sales Director.
• Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
• Maintain and monitor the service levels provided to Marten's customers as required and outlined by our Sales and Marketing department
• Perform routine solicitations and follow up with designated accounts via person to person discussions as well as email and other electronic forms of communication.
• Delegate duties and develop Account Manger Associates.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Problem solving

Tools

Excel

Job description

Marten in Memphis is seeking an Account Manager to ensure the highest level of customer service. The Account Manager will handle inquiries, load solicitations, and service reporting, and provide leadership to Account Manager Associate to ensure best service for our customers.

The role requires excellent verbal and written communication, the ability to work in a fast-paced environment, and strong multitasking and problem-solving skills.