Account Manager: Service Excellence & Team Leadership

Marten Transport; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Marten Transport in Memphis seeks an Account Manager to deliver top-tier customer service and manage inquiries, load solicitations, and service reporting. This role requires leadership to guide Account Manager Associates and ensure service excellence across accounts.

You will work closely with operations and sales to maintain high service levels and asset utilization, while proactively addressing issues and pursuing opportunities for process improvement.

Qualifications

• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong computer skills including Excel and Windows.

Responsibilities

• Record details and directions for all loads booked in the assigned area.
• Act as a substitute for Account Managers in other regions to maintain service.
• Supervise and monitor trailer pools in the market.
• Schedule loading/unloading appointments to optimize asset utilization and service expectations.
• Communicate any problems to the Regional Sales Director promptly.
• Pursue knowledge of other positions to broaden capability.
• Maintain service levels provided to Marten's customers as required by Sales/Marketing.
• Perform solicitations and follow up with designated accounts via in-person discussions and email.
• Delegate duties and develop Account Manager Associates.
• Other duties as assigned.

Skills

Communication

Multitasking

Problem solving

Customer relations

Computer skills

Tools

Excel

Windows

Job description

Marten Transport in Memphis seeks an Account Manager to deliver top-tier customer service and manage inquiries, load solicitations, and service reporting. This role requires leadership to guide Account Manager Associates and ensure service excellence across accounts.

You will work closely with operations and sales to maintain high service levels and asset utilization, while proactively addressing issues and pursuing opportunities for process improvement.