Senior Account Manager & Client Success Leader

marten; Tucker (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Marten is seeking an Account Manager to ensure top-tier customer service, manage load solicitations, and report service metrics. You will lead Account Manager Associates and coordinate with operations, shippers, consignees, and sales to maintain high service levels.

The role requires excellent communication, multitasking, and problem-solving abilities, with strong computer skills. This is a full-time position based in Tucker, GA.

Qualifications

• Bachelor's degree in marketing or related business major or equivalent experience.
• Direct customer-facing experience is required or preferred.

Responsibilities

• Record load details for the assigned area.
• Serve as backup for other regions as needed.
• Oversee trailer pools in the market.
• Schedule loading/unloading appointments to optimize asset use.
• Escalate issues to Regional Sales Director.
• Expand knowledge of related roles for career growth.
• Maintain service levels to customers per Sales/Marketing guidance.
• Conduct routine solicitations and follow-ups with accounts.
• Delegate tasks and mentor Account Manager Associates.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Customer relationship building

Computer skills (Windows/Excel)

Education

Bachelor's degree in marketing or related field

2+ years in customer service with direct interaction

Tools

Windows

Excel

Job description

Marten is seeking an Account Manager to ensure top-tier customer service, manage load solicitations, and report service metrics. You will lead Account Manager Associates and coordinate with operations, shippers, consignees, and sales to maintain high service levels.

The role requires excellent communication, multitasking, and problem-solving abilities, with strong computer skills. This is a full-time position based in Tucker, GA.