Strategic Account Manager

Marten Transport; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Marten Transport in Tampa seeks an Account Manager to deliver top-tier customer service and lead Account Manager Associates. You will handle customer inquiries, load solicitations, and generate service reports while upholding Marten's service standards.

You will collaborate with operations, sales, and customers to optimize asset utilization and ensure timely communication, developing knowledge across roles to advance internally.

Qualifications

• Excellent verbal and written communication; ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving skills and ability to build positive customer relationships.
• Proficient in Windows and Excel; understanding of marketing strategies.

Responsibilities

• Record details and direction on all loads booked for the assigned area.
• Act as a substitute in the absence of Account Managers in other regions.
• Supervise and monitor trailer pools in the respected market.
• Promptly secure loading/unloading appointments to optimize asset utilization.
• Communicate problems to the Regional Sales Director.
• Pursue and expand knowledge of other positions for career development.
• Maintain and monitor service levels as required by Sales and Marketing.
• Perform routine solicitations and follow-ups with designated accounts via various channels.
• Delegate duties and develop Account Manager Associates.
• Other duties as assigned.

Skills

Excellent communication

Fast-paced work environment

Prioritization

Problem solving

Customer relationship

Computer skills

Windows

Excel

Education

Bachelor's degree in marketing or related business major

2+ years in customer service with direct person-to-person interaction

Tools

Windows

Excel

Job description

Marten Transport in Tampa seeks an Account Manager to deliver top-tier customer service and lead Account Manager Associates. You will handle customer inquiries, load solicitations, and generate service reports while upholding Marten's service standards.

You will collaborate with operations, sales, and customers to optimize asset utilization and ensure timely communication, developing knowledge across roles to advance internally.