Logistics Account Manager & Customer Success Lead

marten; Edwardsville (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Marten in Edwardsville, KS is seeking an Account Manager to deliver exceptional customer service for load bookings, inquiries, and service reporting. You will lead and direct Account Manager Associates while coordinating with operations, shippers, consignees, and sales to optimize asset utilization.

Ideal candidates have a bachelor's in marketing or related business, or at least 2 years in customer service with direct person-to-person interactions.

Qualifications

• Bachelor's degree in marketing or related business major, or minimum 2 years in customer service field that included direct person to person relationship.
• Excellent verbal and written communication skills are required.
• Proficiency in data entry and basic computer programs (Windows, Excel) required.

Responsibilities

• Record details and direction on all loads booked for the assigned area.
• Act as a substitute in the absence of Account Managers in other regions.
• Supervise and monitor trailer pools in the respected market.
• Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
• Communicate any problems encountered to the Regional Sales Director.
• Delegate duties and develop Account Manager Associates.
• Maintain and monitor the service levels provided to Marten's customers as required.

Skills

Customer service

Communication

Data entry

Excel

Problem solving

Education

Bachelor's degree in marketing or related business

2+ years in customer service

Tools

Windows

Job description

Marten in Edwardsville, KS is seeking an Account Manager to deliver exceptional customer service for load bookings, inquiries, and service reporting. You will lead and direct Account Manager Associates while coordinating with operations, shippers, consignees, and sales to optimize asset utilization.

Ideal candidates have a bachelor's in marketing or related business, or at least 2 years in customer service with direct person-to-person interactions.