Strategic Account Manager - Custom Exhibits & Fabrication

Factory NYC; New York (NY); In loco; USD 85.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Savings plan

Descrizione del lavoro

The Factory NYC is seeking an Account Manager to manage client relationships, define project scope, and coordinate inputs across Estimating and Production in Brooklyn, NY. The role ensures clear communication, accurate scoping, and alignment with internal capabilities throughout the pre-production process.

You will lead client coordination, support account growth, and document requirements while upholding structured operating principles and performance goals.

Competenze

• Proven experience in account management, project coordination, or client services within fabrication/manufacturing.
• Ability to translate client requirements into clear, actionable project scope definitions.
• Excellent time management and multitasking abilities.
• Strong customer service skills and client-facing excellence.
• Clear communication across multiple organizational levels and a culture of continuous improvement.
• Solid understanding of fabrication methods and production timelines.
• Self-motivation and the ability to inspire the team.

Mansioni

• Define project scope with clients, ensuring complete, accurate inputs and bias-free cost impact.
• Qualify opportunities before submission to estimating for strategic fit.
• Coordinate with Estimating and Production to align on scope and feasibility.
• Serve as primary client contact for scope, expectations, and coordination.
• Maintain alignment of client expectations throughout the project lifecycle and with Project Management.
• Own client communication and coordination of change orders with Estimating, Production, and Accounts Leadership.

Conoscenze

Account management

Project coordination

Time management

Customer service

Requirements translation

Cross-functional communication

Fabrication knowledge

Team motivation

Descrizione del lavoro

The Factory NYC is seeking an Account Manager to manage client relationships, define project scope, and coordinate inputs across Estimating and Production in Brooklyn, NY. The role ensures clear communication, accurate scoping, and alignment with internal capabilities throughout the pre-production process.

You will lead client coordination, support account growth, and document requirements while upholding structured operating principles and performance goals.