Strategic Account Manager — Client Success & Growth

SOLitude Lake Management; Sanford (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and holidays

Day 1 benefits enrollment

Job summary

Rentokil North America, Inc. is seeking an experienced account manager in Florida to maintain and expand client relationships, serving as the primary contact for assigned accounts. You will address client needs, coordinate projects, and identify upsell opportunities to drive growth.

The role requires strong communication and negotiation skills, a driver’s license, and 3+ years of related experience in a fast-paced environment. This is a full-time, on-site position with comprehensive benefits.

Qualifications

• Bachelor's degree in business administration, marketing or related field.
• Minimum of 3 years of account management/customer relations/sales experience.
• Valid driver's license from the state of residence.

Responsibilities

• Build and nurture strong, long-term client relationships and proactively address issues.
• Serve as the main point of contact for assigned client accounts and manage all aspects of the relationship.
• Maintain regular communication with clients via email, calls and meetings to provide updates.
• Assess client needs and collaborate with internal teams to develop tailored solutions.
• Coordinate and oversee project execution, ensuring timelines, budgets and quality.
• Identify upsell/cross-sell opportunities to grow client portfolios.
• Escalate complex issues to appropriate departments while maintaining client satisfaction.
• Develop strategies to improve client retention and loyalty.
• Stay informed on industry trends to identify growth opportunities.
• Prepare regular reports on account status, feedback, and KPIs.

Skills

Account management

Client relations

Sales

MS Office

CRM software

Communication

Negotiation

Problem-solving

Time management

Education

Bachelor's degree in Business Administration

Marketing

Tools

CRM software

MS Office Suite

Job description

Rentokil North America, Inc. is seeking an experienced account manager in Florida to maintain and expand client relationships, serving as the primary contact for assigned accounts. You will address client needs, coordinate projects, and identify upsell opportunities to drive growth.

The role requires strong communication and negotiation skills, a driver’s license, and 3+ years of related experience in a fast-paced environment. This is a full-time, on-site position with comprehensive benefits.