National Accounts Client Success Coach

Rentokil Pest Control North America; Harrisburg (Dauphin County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits starting day 1

Tuition reimbursement

401(k) with company match

Paid holidays and vacation

Job summary

Rentokil Pest Control North America is seeking a client-service oriented leader to drive training and development for our service teams. You will create customized training plans, coach associates in real-time, and support recruiting efforts to build high-performing centers across our North American operations.

The role emphasizes coaching, leadership, and relationship-building, with opportunities to promote from within and contribute to a safety-focused, customer-first culture.

Qualifications

• Must be in a client service position for a minimum of six months
• Excellent written and verbal communication skills
• Strong familiarity with National Accounts
• Previous leadership experience is a plus

Responsibilities

• Create and execute unique, individualized training plans for underperforming client service colleagues
• Side-by-side listening of associate calls, reviewing emails/portals and cases
• Provide real-time coaching and development to associates
• Participate in recruiting activities and assist with candidate interviews
• Co-facilitate new hire and recurrent training
• Facilitate recognition programs and organize center activities
• Cultivate and maintain functional relationships with stakeholders
• Ensure sensitivity, proper routing, and responsiveness to customer requirements

Skills

Client service

Written & verbal communication

Leadership

Coaching

Recruiting support

Multi-tasking

Education

High School Diploma

Tools

Salesforce

Google Workspace

Job description

Rentokil Pest Control North America is seeking a client-service oriented leader to drive training and development for our service teams. You will create customized training plans, coach associates in real-time, and support recruiting efforts to build high-performing centers across our North American operations.

The role emphasizes coaching, leadership, and relationship-building, with opportunities to promote from within and contribute to a safety-focused, customer-first culture.