Client Success Manager - Lake Management Accounts

Terminix; Jacksonville (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid holidays

Vacation and sick days

Job summary

Rentokil North America, Inc. is seeking an experienced Account Manager to maintain and expand relationships with clients and serve as the primary point of contact for accounts. You will manage client needs, propose tailored solutions, and drive customer satisfaction across lake management services.

The role requires strong communication, negotiation, and project coordination skills, with a focus on retention and growth in a fast-paced environment. Benefits start day one for full-time colleagues.

Qualifications

• Requires strong account management and client relations experience.
• Excellent communication and problem-solving abilities; able to handle multiple priorities.

Responsibilities

• Build and nurture long-term client relationships; understand their needs.
• Serve as main point of contact for assigned client accounts.
• Maintain regular communication via email, calls, and meetings to provide updates and gather feedback.
• Assess client needs and coordinate with internal teams to propose tailored solutions.
• Oversee project execution ensuring timelines, budgets, and quality standards are met.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Address issues promptly and escalate when needed to ensure satisfaction.
• Develop strategies to improve client retention and loyalty.
• Stay informed on industry trends to identify growth opportunities.
• Prepare reports on account status and KPIs for management.

Skills

Account management

Client relations

Negotiation

Interpersonal skills

CRM software

MS Office

Lake management knowledge

Education

Bachelor's degree

Tools

CRM software

MS Office Suite

Job description

Rentokil North America, Inc. is seeking an experienced Account Manager to maintain and expand relationships with clients and serve as the primary point of contact for accounts. You will manage client needs, propose tailored solutions, and drive customer satisfaction across lake management services.

The role requires strong communication, negotiation, and project coordination skills, with a focus on retention and growth in a fast-paced environment. Benefits start day one for full-time colleagues.