Client Success Manager, Lake & Environmental Services

The Terminix International Company Limited Partnership; Sanford (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Rentokil North America, Inc. is seeking an Account Manager in Sanford, FL to maintain and grow client relationships and act as the primary liaison for assigned accounts. You will understand client needs, coordinate with internal teams, and drive service solutions to maximize client satisfaction.

The role requires 3+ years in account management or related sales, a valid driver's license, and strong communication and negotiation skills to thrive in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management, client relations, or sales.
• Must possess a valid driver's license from state of residence.

Responsibilities

• Build and nurture strong, long-term relationships with clients, understanding their unique needs, and proactively addressing any concerns or issues.
• Serve as the main point of contact for assigned client accounts, managing all aspects of their relationship with the company.
• Maintain regular communication with clients through emails, phone calls, and meetings to provide updates on services, address inquiries, and gather feedback.
• Conduct thorough assessments of client needs and requirements, collaborating with internal teams to develop tailored solutions and proposals.
• Coordinate and oversee the execution of projects for clients, ensuring timelines, budgets, and quality standards are met.
• Identify opportunities for upselling and cross-selling additional services or products to existing clients based on their evolving needs and goals.
• Promptly address any client issues or concerns, escalating complex issues to the appropriate departments for resolution while ensuring client satisfaction.
• Develop strategies and initiatives to enhance client retention rates and increase customer loyalty.

Skills

Account management

Client relations

Communication skills

Negotiation

MS Office

CRM software

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office

Job description

Rentokil North America, Inc. is seeking an Account Manager in Sanford, FL to maintain and grow client relationships and act as the primary liaison for assigned accounts. You will understand client needs, coordinate with internal teams, and drive service solutions to maximize client satisfaction.

The role requires 3+ years in account management or related sales, a valid driver's license, and strong communication and negotiation skills to thrive in a fast-paced environment.