Strategic Account Manager – Client Solutions & Adoption

Standard Calibrations Inc; Chesapeake (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Standard Calibrations Inc. is seeking an Account Manager to serve as the liaison between customers and internal teams to ensure timely delivery of products and services aligned with customer needs and company processes.

The role involves managing customer tiers, onboarding CalCloud, and building long-term client relationships while coordinating across sales and operations. A2+ years in account management or customer service is required, with strong communication and multitasking skills.

Qualifications

• Associates degree and at least 2+ yrs. work experience in account management and customer service.
• Previous customer services and/or account management experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects while maintaining attention to detail.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Self-motivated and able to thrive in a FAST-PACED environment.
• Natural relationship builder with integrity, reliability and maturity.
• Ability to prioritize competing tasks.
• Critical thinking and problem-solving skills.
• Proficient with Microsoft Office Suite, Google Apps, OneDrive or other collaborative software.
• Must be able to pass a pre-employment drug screening.

Responsibilities

• Managing activities in support of assigned customer tiers in accordance with customer requirements
• Assist customers through email, phone, video conference and/or in person meetings
• Ensure timely and successful delivery of solutions in accordance with customer requirements
• Position SCI's value-proposition and build long-term client relationships
• CalCloud onboarding and Customer adoption of CalCloud software
• Partner with management to meet monthly goals (Recalls, In-Lab Monthly Asset Goal)
• Manage equipment TAT expectations and update customers regarding equipment status
• Remain up-to-date on job knowledge by participating in technical and professional training
• Responsible for Recall Success for assigned customers
• Utilize business systems in support of CalCloud, CRM, Smartsheet and other business systems as required
• Support Account Management Supervisor with Tier 1 customers as needed.
• Responsible for Clean Room Recall program, Fixed Price Quoting, CRM data entry for Clean Room Fixed Price Quotes and Sales Orders, Quote Follow up, and other general duties that this role is responsible for calibration customers.

Skills

Customer service

Communication skills

Relationship building

Multitasking

Time management

Problem solving

Negotiation

Presentation

Education

Associates degree

Tools

Microsoft Office

Google Apps

OneDrive

Job description

Standard Calibrations Inc. is seeking an Account Manager to serve as the liaison between customers and internal teams to ensure timely delivery of products and services aligned with customer needs and company processes.

The role involves managing customer tiers, onboarding CalCloud, and building long-term client relationships while coordinating across sales and operations. A2+ years in account management or customer service is required, with strong communication and multitasking skills.