Client Success & Solutions Manager

Standard Calibrations, Inc.; Chesapeake, Northern (VA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Standard Calibrations, Inc. in Chesapeake, VA, is seeking an Account Manager to act as the liaison between customers and cross-functional teams to ensure timely delivery of CalCloud solutions.

The role requires an Associate degree and 2+ years in account management or customer service, with excellent communication, multitasking, and relationship-building abilities to manage multiple projects efficiently.

Qualifications

• Associate degree and 2+ years in account management or customer service.
• Strong communication, listening, negotiation, and presentation skills.
• Ability to manage multiple projects with attention to detail and deadlines.
• Proficient with Microsoft Office, Google Apps, and collaboration tools.

Responsibilities

• Serve as liaison between customers and cross-functional internal teams to ensure timely delivery of SCI’s products and services.
• Assist customers through email, phone, video conference and in-person meetings.
• Ensure timely delivery of solutions aligned with customer requirements.
• Onboard customers to CalCloud and drive customer adoption of CalCloud software.
• Update CRM data and support sales orders, quotes, and follow-ups.

Skills

Customer focus

Communication

Multitasking

Problem-solving

Time management

Relationship building

Education

Associate degree

Job description

Standard Calibrations, Inc. in Chesapeake, VA, is seeking an Account Manager to act as the liaison between customers and cross-functional teams to ensure timely delivery of CalCloud solutions.

The role requires an Associate degree and 2+ years in account management or customer service, with excellent communication, multitasking, and relationship-building abilities to manage multiple projects efficiently.