Strategic Account & Fulfillment Manager

Socket.dev; Orange (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

MeriCal in Southern California and Ogden, UT seeks an Account Support Manager to oversee end-to-end account management, from PO receipt to invoicing, while coordinating with Sales and various internal teams. The role emphasizes proactive communication, prioritization, and issue resolution to meet customer requirements.

The ASM will monitor demand, forecasts, inventory, pricing, and performance, collaborating with Planning, Manufacturing, Quality, and Supply Chain to optimize service levels and

Qualifications

• Bachelor’s degree or higher required.
• Experience in manufacturing, contract manufacturing, or consumer packaged goods.

Responsibilities

• Manage assigned customer accounts from PO receipt to order fulfillment and invoicing.
• Serve as primary day-to-day customer contact; communicate proactively.
• Partner with Sales to manage relationships, escalations, and growth opportunities.
• Respond to inquiries and maintain ownership of issues through resolution.
• Maintain knowledge of customer requirements, pricing, MOQs, lead times.

Skills

Bachelor's degree or higher

Manufacturing experience

Nutraceutical/CPG knowledge

ERP systems (Sage 500/MAS500)

EDI platforms and portals

Forecasting/inventory/supply chain

Administrative skills

Customer service / account management

Excel proficiency

Cross-functional coordination

Strong communication

Education

Bachelor’s degree or higher

Tools

Sage 500/MAS500

EDI platforms

Excel

Job description

MeriCal in Southern California and Ogden, UT seeks an Account Support Manager to oversee end-to-end account management, from PO receipt to invoicing, while coordinating with Sales and various internal teams. The role emphasizes proactive communication, prioritization, and issue resolution to meet customer requirements.

The ASM will monitor demand, forecasts, inventory, pricing, and performance, collaborating with Planning, Manufacturing, Quality, and Supply Chain to optimize service levels and