Strategic Account Manager - Client Growth & Satisfaction

3 Little Birds Interactive; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A premium content publisher based in San Diego is seeking an Account Manager to serve as the primary business contact for clients, ensuring their satisfaction and the efficient implementation of new campaigns. The ideal candidate will possess at least 3 years of experience in account management, with strong communication skills and a detail-oriented approach. Responsibilities include managing client communications, ensuring deliverables meet quality standards, and fostering relationships to encourage repeat business. This position requires initiative and the ability to work under pressure.

Qualifications

• Minimum 3 years of Account/project management experience.
• High level of initiative and works well in a team environment.
• Handles stressful situations and deadline pressures well.

Responsibilities

• Responsible for all client communications and conflict resolution.
• Reviews all major deliverables to ensure quality standards.
• Ensures that client issues are dealt with efficiently.
• Works closely with the project team to maintain knowledge of project status.
• Communicates the client's goals to the team.
• Provides regular communication between client and team.
• Reports to the VP of Sales with account activity updates.

Skills

Account Management skills

Detail oriented

Online marketing knowledge

Technical competence

Excellent communication skills

Job description

A premium content publisher based in San Diego is seeking an Account Manager to serve as the primary business contact for clients, ensuring their satisfaction and the efficient implementation of new campaigns. The ideal candidate will possess at least 3 years of experience in account management, with strong communication skills and a detail-oriented approach. Responsibilities include managing client communications, ensuring deliverables meet quality standards, and fostering relationships to encourage repeat business. This position requires initiative and the ability to work under pressure.