Strategic Account Manager - Client Growth & Retention

Mosaic-Media; Georgia; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Banked PTO

401k plan

Job summary

Mosaic Media in Georgia is seeking an Account Executive to join our accounts team. You will manage client relationships, drive account performance, and deliver exceptional service while focusing on client management rather than new business.

You will develop strategic account plans, track KPIs, and grow revenue through upselling and cross-selling within existing clients, collaborating with the media and accounting teams for accurate reporting.

Qualifications

• Minimum of 3 years’ experience in account management within an agency setting.
• Bachelor's degree in marketing, advertising, or related field.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of digital marketing trends and platforms.
• Strong analytical skills and attention to detail.
• Proficiency in the Microsoft Office suite, Google Sheets and Windows OS.

Responsibilities

• Build and maintain strong client relationships through effective communication, active listening, and personalized service, ensuring clients feel understood, informed, and valued.
• Anticipate client needs and proactively identify opportunities to add value, offering strategic recommendations and solutions.
• Manage and resolve client issues swiftly, ensuring high levels of satisfaction and retention.
• Drive revenue growth by identifying and capitalizing on upselling and cross-selling opportunities within existing accounts.
• Develop and implement strategic account plans in alignment with business objectives.
• Define and track key performance indicators (KPIs) for client accounts.
• Stay updated on emerging industry trends and technologies, assessing their impact on clients' businesses.

Skills

Communication

Analytical skills

Multitasking

Attention to detail

Education

Bachelor's degree in marketing, advertising, or related field

Tools

Microsoft Office

Google Sheets

Windows OS

Job description

Mosaic Media in Georgia is seeking an Account Executive to join our accounts team. You will manage client relationships, drive account performance, and deliver exceptional service while focusing on client management rather than new business.

You will develop strategic account plans, track KPIs, and grow revenue through upselling and cross-selling within existing clients, collaborating with the media and accounting teams for accurate reporting.