Strategic Account Manager: Client Growth & Retention

Mosaic Media Agency; Alaska; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Banked PTO

401k

Job summary

Mosaic Media Agency seeks an Account Executive to strengthen client relationships and drive performance across assigned accounts. This role focuses on client management rather than new business development.

You will nurture ongoing client engagement, monitor budgets, and collaborate with media and accounting teams to optimize results and reporting. A Bachelor's degree and 3+ years in agency account management are expected.

Qualifications

• 3+ years of experience in account management within an agency setting.
• Bachelor's degree in marketing, advertising, or a related field.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of digital marketing trends and platforms.
• Strong analytical skills and attention to detail.
• Proficiency in the Microsoft Office suite, Google Sheets and Windows OS.

Responsibilities

• Build and maintain strong client relationships through effective communication, active listening, and personalized service, ensuring clients feel understood, informed, and valued.
• Anticipate client needs and proactively identify opportunities to add value, offering strategic recommendations and solutions.
• Manage and resolve client issues swiftly, ensuring high levels of satisfaction and retention.
• Drive revenue growth by identifying and capitalizing on upselling and cross-selling opportunities within existing accounts.
• Develop and implement strategic account plans in alignment with business objectives.
• Define and track KPIs for client accounts.
• Stay updated on emerging industry trends and technologies, assessing their impact on clients' businesses.

Education

Bachelor's degree in marketing, advertising, or a related field

Tools

Microsoft Office

Google Sheets

Windows OS

Job description

Mosaic Media Agency seeks an Account Executive to strengthen client relationships and drive performance across assigned accounts. This role focuses on client management rather than new business development.

You will nurture ongoing client engagement, monitor budgets, and collaborate with media and accounting teams to optimize results and reporting. A Bachelor's degree and 3+ years in agency account management are expected.