Strategic Account Manager: Client Growth & Retention

Mosaic Media; Tallahassee (FL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k

Banked PTO

Job summary

Mosaic Media in Tallahassee, FL is seeking an Account Executive to manage client relationships and drive the performance of assigned accounts. You will be pivotal in fostering client engagement, growing revenue, and delivering exceptional service.

This role focuses on client management, NOT bringing in new client business, and requires strong communication, analytical skills, and collaboration with media, finance, and analytics teams to optimize campaigns and outcomes.

Qualifications

• Minimum of 3 years’ experience in account management within an agency setting.
• Bachelor's degree in marketing, advertising, or a related field.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of digital marketing trends and platforms.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office and Google Sheets.

Responsibilities

• Build and maintain strong client relationships through effective communication, active listening, and personalized service, ensuring clients feel understood, informed, and valued.
• Anticipate client needs and proactively identify opportunities to add value, offering strategic recommendations and solutions.
• Manage and resolve client issues swiftly, ensuring high levels of satisfaction and retention.
• Drive revenue growth by identifying and capitalizing on upselling and cross-selling opportunities within existing accounts.
• Develop and implement strategic account plans in alignment with business objectives.
• Define and track key performance indicators (KPIs) for client accounts.
• Stay updated on emerging industry trends and technologies, assessing their impact on clients' businesses.

Skills

Account management

Communication

Multitasking

Digital marketing

Analytics

MS Office

Google Sheets

Education

Bachelor's degree in marketing/advertising or related field

Tools

Google Sheets

Windows OS

MS Office Suite

Job description

Mosaic Media in Tallahassee, FL is seeking an Account Executive to manage client relationships and drive the performance of assigned accounts. You will be pivotal in fostering client engagement, growing revenue, and delivering exceptional service.

This role focuses on client management, NOT bringing in new client business, and requires strong communication, analytical skills, and collaboration with media, finance, and analytics teams to optimize campaigns and outcomes.