Strategic Account Manager: Broker Relations & Renewals

Blue Cross and Blue Shield of Kansas City; Kansas City (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, dental and vision benefits

401(k) plan with employer contribution

Annual incentive bonus plan

Paid holidays

Paid time off

Volunteer time off

Tuition reimbursement program

Paid parental leave

Adoption leave with financial assistan

Employee discount program

Professional development courses

Mentorship opportunities

Job summary

Blue Cross and Blue Shield of Kansas City is seeking an Account Manager to ensure document support and completion for mid and large group sales, while building and maintaining external broker relationships. You will handle retention goals, broker inquiries, renewals, and coordination with Customer Success Managers to onboard and adopt Blue KC products and services.

A Bachelor’s degree and 3 years of health insurance sales or account management experience are required; a state Life/Health license

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field.
• 3 years of health insurance sales/retention or account management experience.

Responsibilities

• Ensure proper execution of retention goals
• Answer and resolve broker and group inquiries (e.g. billing, claims, membership services, etc.) in a timely manner
• Execute renewal documents and support renewal activities/process timely and accurately
• Build and maintain customer, broker and consultant relationships
• Assist Customer Success Managers and department leadership to ensure proper onboarding and adoption of Blue KC products and services
• Collaborate with Customer Success Managers and department leadership to align on group and broker needs
• Collaborate with Customer Success Managers to develop and implement service plan by customer
• Execute on strategy set forth by Sales Leadership

Skills

Broker relationships

Customer service

Renewal processing

Account management

Education

Bachelor's degree

Job description

Blue Cross and Blue Shield of Kansas City is seeking an Account Manager to ensure document support and completion for mid and large group sales, while building and maintaining external broker relationships. You will handle retention goals, broker inquiries, renewals, and coordination with Customer Success Managers to onboard and adopt Blue KC products and services.

A Bachelor’s degree and 3 years of health insurance sales or account management experience are required; a state Life/Health license