Account Manager

Blue Cross and Blue Shield of Kansas City; Kansas City (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, dental and vision benefits

401(k) plan with employer contribution

Annual incentive bonus plan

Paid holidays

Paid time off

Volunteer time off

Tuition reimbursement program

Paid parental leave

Adoption leave with financial assistan

Employee discount program

Professional development courses

Mentorship opportunities

Job summary

Blue Cross and Blue Shield of Kansas City is seeking an Account Manager to ensure document support and completion for mid and large group sales, while building and maintaining external broker relationships. You will handle retention goals, broker inquiries, renewals, and coordination with Customer Success Managers to onboard and adopt Blue KC products and services.

A Bachelor’s degree and 3 years of health insurance sales or account management experience are required; a state Life/Health license

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field.
• 3 years of health insurance sales/retention or account management experience.

Responsibilities

• Ensure proper execution of retention goals
• Answer and resolve broker and group inquiries (e.g. billing, claims, membership services, etc.) in a timely manner
• Execute renewal documents and support renewal activities/process timely and accurately
• Build and maintain customer, broker and consultant relationships
• Assist Customer Success Managers and department leadership to ensure proper onboarding and adoption of Blue KC products and services
• Collaborate with Customer Success Managers and department leadership to align on group and broker needs
• Collaborate with Customer Success Managers to develop and implement service plan by customer
• Execute on strategy set forth by Sales Leadership

Skills

Broker relationships

Customer service

Renewal processing

Account management

Education

Bachelor's degree

Job description

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute

• Annual incentive bonus plan based on company achievement of goals

• Time away from work including paid holidays, paid time off and volunteer time off

• Professional development courses, mentorship opportunities, and tuition reimbursement program

• Paid parental leave and adoption leave with adoption financial assistance

• Employee discount program

Job Description Summary:

The Account Manager role is responsible for ensuring document support and completion for mid and large group sales. This role is also responsible for building and maintaining external broker relationships.

Job Description

• Ensure proper execution of retention goals
• Answer and resolve all broker and group inquiries (e.g. billing, claims, membership services, etc.) in a timely manner
• Execute renewal documents and support renewal activities/process timely and accurately
• Build and maintain customer, broker and consultant relationships
• Assist Customer Success Managers and department leadership to ensure proper onboarding and adoption of Blue KC products and services
• Collaborate with Customer Success Managers and department leadership to align on group and broker needs
• Collaborate with Customer Success Managers to develop and implement service plan by customer
• Execute on strategy set forth by Sales Leadership

Minimum Qualifications

• Bachelor’s degree business, marketing, communications, or other relevant academic discipline, or an equivalent combination of education and experience.
• 3 years' related experience in health insurance sales/retention; or equivalent experience in account management for employer groups.
• Must possess a State Life/Health Insurance license in both Missouri and Kansas or be able to obtain one within 60 days of hire.

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.