Strategic Account Manager — B2B SaaS Growth (Remote)

Omniscient Digital; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Profit share

Unlimited vacation

Learning and development stipend

Free books program

Networking stipend

100% remote flexibility

Annual team offsites

Job summary

Omniscient Digital is seeking an Account Manager to own client relationships and drive retention and expansion across a portfolio of B2B SaaS accounts. This role demands autonomy, strong narrative ability, and comfort building the function within a lean, high-growth agency.

You will report to the Chief Client Officer, oversee renewals, and coordinate with SEO, content, and GEO teams. Remote work is supported, with required overlap with US Eastern Time.

Qualifications

• 4-5+ years in account management for SEO, GEO content marketing, digital PR, CRO, or organic growth services — agency experience required.
• B2B fluency: Experience working with B2B clients and an understanding of B2B models.
• Driver mindset: Organized, accountable, and relentless about moving work forward.
• Proven narrative chops: Translate delivery into business outcomes for executives.
• Commercial confidence: Owned renewals and expansion conversations, framing value and budgeting.
• High standards for yourself and others: Seek and give candid feedback.
• Tolerance for ambiguity: The AM function is being shaped in real time.
• Risk-minded and solution-oriented: Anticipate challenges and present paths forward.
• Attentive to detail (the passcode is clientgrowth2026).
• You're not an asshole: Empathy, respect, and collaboration matter.

Responsibilities

• Own the relationship with senior stakeholders and clarify ownership.
• Own the narrative: Draft decks and renewal pitches aligned to pipeline and ARR.
• Own renewals end-to-end: Timeline, prep, pricing, and close.
• Drive expansion: Identify and execute qualified opportunities across accounts.
• Lead executive conversations: Frame trade-offs and present data-driven narratives.
• Run the engagement: Coordinate internal teams and QA deliverables.
• Manage escalations: Diagnose and propose solutions with executives.
• Think portfolio-wide: Share insights across accounts for broader value.
• Build the function: Document learnings and standardize processes.

Skills

Agency experience

B2B fluency

Narrative chops

Commercial confidence

Attention to detail

Job description

Omniscient Digital is seeking an Account Manager to own client relationships and drive retention and expansion across a portfolio of B2B SaaS accounts. This role demands autonomy, strong narrative ability, and comfort building the function within a lean, high-growth agency.

You will report to the Chief Client Officer, oversee renewals, and coordinate with SEO, content, and GEO teams. Remote work is supported, with required overlap with US Eastern Time.