Strategic Account Manager — Automotive Logistics Growth

Connect-Force; Livonia (MI); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision

401(k) with company match

Paid time off and holidays

Life insurance and disability

Employee assistance and wellness

Discount programs

Zusammenfassung

Connect-Force is seeking an Account Manager for automotive logistics and transportation in Plymouth, MI. You will manage key accounts, drive growth, and coordinate with operations to ensure optimal service and profitability.

The role emphasizes building strong customer relationships, delivering solutions, and presenting performance updates to leadership. A college degree or equivalent experience is preferred, with opportunity for career growth.

Qualifikationen

• Previous experience in account management or similar customer-facing role.
• Experience in transportation, logistics, automotive, or carrier management preferred.
• Strong communication skills and the ability to build relationships with customers and internal teams.
• Proactive mindset with the ability to solve problems and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with Salesforce, transportation management systems, or dispatching software is a plus.
• A college degree or approx. five years of relevant customer service experience is preferred.
• Experience working with automotive manufacturers, dealerships, auctions, or vehicle transportation networks is a plus.

Aufgaben

• Build lasting relationships: manage key customer accounts and ensure excellent service.
• Drive business growth: identify opportunities to expand existing accounts and profitability.
• Be the problem solver: collaborate with customers and partners to resolve issues.
• Collaborate across teams: work with operations, pricing, customer service, and leadership.
• Manage pricing opportunities: coordinate quotes, bids, and special requests.
• Track performance: monitor KPIs and service levels for improvements.
• Lead customer meetings: conduct reviews and present business updates.
• Keep things moving: coordinate with logistics to address delays and expectations.

Kenntnisse

Account management

Customer relationship mgmt

Transportation knowledge

Communication skills

Proactive mindset

Organizational skills

Excel proficiency

Salesforce

TMS / dispatching software

Ausbildung

Bachelor's degree

5 years customer service exp.

Tools

Salesforce

Dispatch software

TMS software

Excel

Jobbeschreibung

Connect-Force is seeking an Account Manager for automotive logistics and transportation in Plymouth, MI. You will manage key accounts, drive growth, and coordinate with operations to ensure optimal service and profitability.

The role emphasizes building strong customer relationships, delivering solutions, and presenting performance updates to leadership. A college degree or equivalent experience is preferred, with opportunity for career growth.