Senior Account Manager, Automotive Logistics

Connect-Force; Commerce (CA); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Connect-Force is seeking an experienced Account Manager for its automotive logistics team in Plymouth, Michigan. You will build and nurture relationships with key customers, manage quotes, and coordinate with transportation partners to keep shipments on time.

The role emphasizes solving problems, driving growth, and presenting updates in regular account reviews. Strong communication, organization, and proficiency with Excel and CRM tools are essential.

Qualifications

• Experience in account management or customer-facing roles.
• Experience in transportation, logistics, automotive, or carrier management.
• Strong communication skills and ability to build relationships.
• Proactive mindset with ability to manage multiple priorities.
• College degree or ~5 years of relevant customer service experience.
• Proficiency with Microsoft Office, especially Excel.

Responsabilités

• Build lasting relationships by managing key customer accounts and delivering exceptional service.
• Identify opportunities to expand accounts, increase revenue, and profitability.
• Collaborate with customers, transportation partners, and internal teams to resolve issues.
• Coordinate quotes, bids, and special transportation requests while balancing pricing.
• Monitor KPIs, service levels, and operational performance for improvements.
• Lead customer meetings and present business updates.
• Coordinate with logistics and operations to address delays and expectations.

Connaissances

Account management

Customer relationship management

Communication skills

Organizational skills

Excel

Salesforce

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Dispatching software

Transportation management systems

Description du poste

Connect-Force is seeking an experienced Account Manager for its automotive logistics team in Plymouth, Michigan. You will build and nurture relationships with key customers, manage quotes, and coordinate with transportation partners to keep shipments on time.

The role emphasizes solving problems, driving growth, and presenting updates in regular account reviews. Strong communication, organization, and proficiency with Excel and CRM tools are essential.