Strategic Account Manager – Automotive Logistics

Connect-Force; Canton Charter Township (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Life insurance

Job summary

Connect-Force in Plymouth, MI is seeking an Account Manager for Automotive Logistics & Transportation. This full-time, on-site role involves managing key customer accounts, driving growth, solving problems, and coordinating with multiple internal teams to ensure exceptional service.

You will work with automotive customers and transportation partners to optimize operations, pricing, and performance, while delivering value and building long-term partnerships.

Qualifications

• Experience in account management or customer-facing roles.
• Experience in transportation, logistics, automotive, or carrier management is preferred.
• Strong communication and relationship-building skills.
• Proactive mindset with ability to manage multiple priorities.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Excel.
• Experience with Salesforce, TMS, or dispatching software is a plus.
• College degree or equivalent work experience preferred.

Responsibilities

• Build lasting relationships with key customer accounts and partners.
• Identify opportunities to grow existing accounts and increase revenue.
• Collaborate with customers, transportation partners, and internal teams to resolve issues.
• Coordinate with operations, pricing, customer service, and leadership to meet customer needs.
• Manage pricing opportunities through quotes, bids, and requests.
• Track KPIs, service levels, and operations performance for improvements.
• Lead regular account reviews and present business updates.
• Coordinate with logistics and operations to address delays and service expectations.

Skills

Relationship management

Communication

Problem solving

Organizational skills

Microsoft Excel

Education

Bachelor's degree or equivalent

5 years customer service experience

Tools

Salesforce

Transportation management systems

Dispatching software

Job description

Connect-Force in Plymouth, MI is seeking an Account Manager for Automotive Logistics & Transportation. This full-time, on-site role involves managing key customer accounts, driving growth, solving problems, and coordinating with multiple internal teams to ensure exceptional service.

You will work with automotive customers and transportation partners to optimize operations, pricing, and performance, while delivering value and building long-term partnerships.