Strategic Account Manager – Automotive Logistics

Connect-Force; West Bloomfield Charter Township (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Life insurance

Disability coverage

Employee assistance program

Wellness resources

Job summary

Connect-Force in Plymouth, MI is seeking an Account Manager to build lasting relationships with major automotive logistics customers, manage accounts, and drive profitability in a fast-paced environment. You will collaborate across operations, pricing, and customer service to deliver exceptional service, identify growth opportunities, and lead customer meetings.

This is an on-site, full-time role with a strong emphasis on client partnerships and operational excellence.

Qualifications

• Previous experience in account management, customer relationship management, or a similar customer-facing role.
• Experience in transportation, logistics, automotive, or carrier management is highly preferred.
• Strong communication skills and the ability to build relationships with customers and internal teams.
• A proactive mindset with the ability to solve problems and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with Salesforce, transportation management systems, or dispatching software is a plus.
• A college degree or approximately five years of relevant customer service experience is preferred.
• Experience working with automotive manufacturers, dealerships, auctions, or vehicle transportation networks is a plus.

Responsibilities

• Build Lasting Relationships: Manage key customer accounts, develop strong partnerships, and ensure customers receive exceptional service.
• Drive Business Growth: Identify opportunities to expand existing accounts, increase revenue, and improve overall profitability.
• Be the Problem Solver: Work closely with customers, transportation partners, and internal departments to resolve challenges and keep operations running smoothly.
• Collaborate Across Teams: Partner with operations, pricing, customer service, and leadership to develop solutions that meet customer needs.
• Manage Pricing Opportunities: Coordinate customer quotes, bids, and special transportation requests while balancing competitive pricing and profitability.
• Track Performance: Monitor customer KPIs, service levels, and operational performance to identify opportunities for improvement.
• Lead Customer Meetings: Conduct regular account reviews, present business updates, and help customers plan for future success.
• Keep Things Moving: Coordinate with logistics and operations teams to address transportation delays, inventory concerns, and service expectations.

Skills

Account management

Customer relationships

Communication

Problem solving

Organization

Excel

Education

College degree or equivalent

Tools

Salesforce

Transportation management systems

Dispatching software

Job description

Connect-Force in Plymouth, MI is seeking an Account Manager to build lasting relationships with major automotive logistics customers, manage accounts, and drive profitability in a fast-paced environment. You will collaborate across operations, pricing, and customer service to deliver exceptional service, identify growth opportunities, and lead customer meetings.

This is an on-site, full-time role with a strong emphasis on client partnerships and operational excellence.