Strategic Account Manager, AI-Driven Growth (Remote)

Addigy; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Addigy is seeking an Account Manager to drive revenue growth and retention within a portfolio of strategic customers. This is a remote role aligned to East Coast Time, with quarterly travel for key events.

You will own expansion, renewals, and long-term relationships, building data-driven account plans and collaborating with cross-functional teams. AI-powered workflows and tools will be part of daily operations to move faster and deliver measurable outcomes.

Qualifications

• Experience selling MDM, Apple device management, or RMM solutions
• Proven success growing an existing SaaS customer base or acquiring new customers, with a track record of meeting or exceeding revenue targets
• Ability to build trusted relationships with key stakeholders that drive expansion, renewals, and retention

Responsibilities

• Revenue & Expansion: Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets
• Relationship Management: Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
• Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition
• Strategic Account Planning: Develop targeted account plans with specific actions and timelines for growth
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention
• Customer Engagement: Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency

Skills

Revenue-minded

Relationship-driven

Strategic communicator

Proactive & analytical

Tools

G-Suite

Slack

Zoom

Salesforce

Salesforce QtC

HubSpot

Jira

Confluence

Gainsight

Calendly

Groove

Job description

Addigy is seeking an Account Manager to drive revenue growth and retention within a portfolio of strategic customers. This is a remote role aligned to East Coast Time, with quarterly travel for key events.

You will own expansion, renewals, and long-term relationships, building data-driven account plans and collaborating with cross-functional teams. AI-powered workflows and tools will be part of daily operations to move faster and deliver measurable outcomes.