Strategic Account Manager

AAA Facility Services; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 0%

Paid vacation

Paid holidays

Company-paid life

Employee Assistance Program (EAP)

Professional development

Job summary

AAA Facility Services is seeking a Strategic Account Manager to grow and strengthen relationships with our commercial facility maintenance customers. You will own a portfolio of accounts, identify opportunities within existing accounts, and collaborate with operations and service teams to deliver tailored solutions.

Role involves 25–50% travel, remote U.S. locations outside California, base salary $50,000–$80,000 plus commission.

Qualifications

• 3–7+ years of B2B sales or strategic account management experience.
• Experience in facility maintenance, construction services, property services, building services, electrical, plumbing or similar service-based industry preferred.
• Strong relationship-building, consultative selling, and communication skills.
• Experience with CRM systems and sales pipeline management.
• Bachelor’s degree preferred; equivalent professional experience considered.

Responsibilities

• Build and maintain strong relationships with facility managers and key customer contacts.
• Serve as the primary relationship manager for assigned accounts.
• Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
• Conduct customer discovery meetings and regular business reviews.
• Develop strategic account plans focused on revenue growth, retention, and loyalty.
• Manage sales opportunities and maintain an accurate CRM pipeline.
• Partner with operations and customer service teams to support service delivery.
• Assist with contract renewals and customer retention initiatives.
• Provide insight into customer needs, market trends, and pricing.
• Support regional and national account growth strategies.
• Participate in customer meetings, industry events, and networking opportunities.

Skills

B2B sales

Strategic account management

Relationship-building

Consultative selling

CRM systems

Sales pipeline management

Communication skills

Negotiation skills

Education

Bachelor’s degree

Tools

CRM systems

Job description

Remote U.S. (Outside California | $50,000-$80,000 Base + Commission | Full-Time)

Build relationships. Grow Accounts. Make an Impact.

AAA Facility Services is looking for a Strategic Account Manager to help grow and strengthen relationships with our commercial facility maintenance customers. This is a great opportunity for an experienced account management or B2B sales professional who enjoys building long-term customer relationships, identifying new opportunities within existing accounts, and working across operations and service teams to deliver solutions for customers.

You'll take ownership of a portfolio of accounts while helping identify opportunities for additional services, trades, locations, and long-term partnerships.

What You'll Do

• Build and maintain strong relationships with facility managers and key customer contacts.
• Serve as the primary relationship manager for assigned accounts.
• Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
• Conduct customer discovery meetings and regular business reviews.
• Develop strategic account plans focused on revenue growth, retention, and customer loyalty.
• Manage sales opportunities and maintain an accurate CRM pipeline.
• Partner with operations and customer service teams to support successful service delivery.
• Assist with contract renewals and customer retention initiatives.
• Provide insight into customer needs, market trends, competitors, and pricing.
• Support regional and national account growth strategies.
• Participate in customer meetings, industry events, trade shows, and networking opportunities.

What We're Looking For

• 3-7+ years of B2B sales, strategic account management, or similar experience.
• Experience in facility maintenance, construction services, property services, building services, electrical, plumbing, or another service-based industry is preferred.
• Strong relationship-building and consultative selling skills.
• Excellent communication, presentation, and negotiation skills.
• Strong business judgement and problem-solving ability.
• Experience with CRM systems and sales pipeline management.
• Ability to identify growth opportunities within customer accounts.
• Self-motivated, organized, and comfortable working independently.
• Bachelor's degree preferred; equivalent professional experience will be considered.

Travel

Approximately 25%-50%, including local and regional customer visits and periodic overnight travel.

Compensation

Anticipated Base Salary: $50,000-$80,000 annually + commission

Actual base salary will be determined based on geographic location, experience, qualifications, skills, business needs, and applicable wage-and-hour requirements.

Because compensation requirements vary by state and locality, the compensation and classification for this position will comply with applicable federal, state, and local wage-and hour and pay transparency requirements. Where applicable law requires a higher salary or different compensation structure, compensation or classification will be adjusted accordingly.

In addition to base salary, this position is eligible to earn commission under AAA Facility Services' Sales Commission Agreement, providing additional earning potential based on established performance measures. Specific commission terms, earning conditions, and payment provisions will be provided in the applicable written commission agreement.

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation
• Paid holidays
• Company-paid life
• Employee Assistance Program (EAP)
• Professional development and growth opportunities
• Reimbursement for approved business travel expenses

Why AAA Facility Services?

You'll have the opportunity to help strengthen and expand customer partnerships while working across multiple facility service solutions and markets. We're looking for someone who wants to build relationships, uncover opportunities, and play an active role in our continued growth.

AAA Facility Services is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, consistent with applicable federal, state, and local law.