Strategic Account Manager

AAA Facility Services; California; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation

Paid sick leave

Paid holidays

Life insurance

EAP

Professional development

Travel expense reimbursement

Job summary

AAA Facility Services in California is seeking a Strategic Account Manager to grow and manage a portfolio of commercial facility maintenance clients. You will lead relationship-building with facility managers, uncover opportunities for expanding services, and collaborate with operations to ensure top-tier service delivery.

The role requires 3–7+ years in B2B sales or account management, strong communication and negotiation skills, and a proven ability to work independently while driving revenue

Qualifications

• 3–7+ years of B2B sales or account management experience.
• Experience in facility maintenance or related service industries preferred.
• Strong relationship-building and consultative selling skills.
• Experience with CRM systems and pipeline management.
• Bachelor's degree preferred; equivalent experience considered.

Responsibilities

• Build and maintain relationships with facility managers and customer contacts.
• Serve as primary relationship manager for assigned accounts.
• Identify opportunities to expand services and geographic coverage.
• Conduct customer discovery meetings and regular business reviews.
• Develop strategic account plans focused on revenue growth and retention.
• Manage sales opportunities and CRM pipeline.
• Partner with operations and customer service teams to support service delivery.
• Assist with contract renewals and customer retention initiatives.
• Provide insight into customer needs, market trends, and pricing.
• Support regional and national account growth strategies.
• Participate in customer meetings, industry events, trade shows, and networking.

Skills

B2B sales

Strategic account management

CRM systems

Sales pipeline

Communication skills

Education

Bachelor's degree preferred

Job description

California | $75,000-$80,000 Base + Commission | Full-Time

Build relationships. Grow Accounts. Make an Impact. AAA Facility Services is looking for a

California | $75,000-$80,000 Base + Commission | Full-Time

Build relationships. Grow Accounts. Make an Impact. AAA Facility Services is looking for a Strategic Account Manager to help grow and strengthen relationships with our commercial facility maintenance customers.

This is a great opportunity for an experienced account management or B2B sales professional who enjoys building long-term customer relationships, identifying new opportunities within existing accounts, and working across operations and service teams to deliver solutions for customers.

You'll take ownership of a portfolio of accounts while helping identify opportunities for additional services, trades, locations, and long-term partnerships.

What You'll Do

• Build and maintain strong relationships with facility managers and key customer contacts.
• Serve as the primary relationship manager for assigned accounts.
• Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
• Conduct customer discovery meetings and regular business reviews.
• Develop strategic account plans focused on revenue growth, retention, and customer loyalty.
• Manage sales opportunities and maintain an accurate CRM pipeline.
• Partner with operations and customer service teams to support successful service delivery.
• Assist with contract renewals and customer retention initiatives.
• Provide insight into customer needs, market trends, competitors, and pricing.
• Support regional and national account growth strategies.
• Participate in customer meetings, industry events, trade shows, and networking opportunities.

What We're Looking For

• 3-7+ years of B2B sales, strategic account management, or similar experience.
• Experience in facility maintenance, construction services, property services, building services, electrical, plumbing, or another service-based industry is preferred.
• Strong relationship-building and consultative selling skills.
• Excellent communication, presentation, and negotiation skills.
• Strong business judgement and problem-solving ability.
• Experience with CRM systems and sales pipeline management.
• Ability to identify growth opportunities within customer accounts.
• Self-motivated, organized, and comfortable working independently.
• Bachelor's degree preferred; equivalent professional experience will be considered.

Travel

Approximately 25%-50%, including local and regional customer visits and periodic overnight travel.

Compensation

Anticipated Base Salary: $75,000-$80,000 annually + commission

Actual base salary will be determined based on experience, qualifications, skills, business needs, and other job-related factors permitted by law.

In addition to base salary, this position is eligible to earn commission under AAA Facility Services' Sales Commission Agreement, providing additional earning potential based on established performance measures. Specific commission terms, earning conditions, and payment provisions will be provided in the applicable written commission agreement.

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid holidays
• Company-paid life
• Employee Assistance Program (EAP)
• Professional development and growth opportunities
• Reimbursement for approved business travel expenses

Why AAA Facility Services?

You'll have the opportunity to help strengthen and expand customer partnerships while working across multiple facility service solutions and markets. We're looking for someone who wants to build relationships, uncover opportunities, and play an active role in our continued growth.

AAA Facility Servicesis an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, consistent with applicable federal, state, and local law.