Account Manager - BigChange

Simpro; Torch of Friendship (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Simpro is seeking an Account Manager to maintain regular, proactive communication with customers and help them maximize value from our SaaS solutions.

You will guide clients through the Simpro journey, identify workflow inefficiencies, support renewals, upsell training, and collaborate across teams to deliver measurable outcomes. If you are customer-focused, thrive under pressure, and enjoy enabling long-term success for clients, apply now with your CV/resume.

Qualifications

• Experience in a customer-facing role such as Account Management or SaaS implementation.
• Customer-centric approach with proactive collaboration across teams.
• Strong interpersonal skills to build trust with stakeholders.
• Ability to explain complex technical topics clearly and troubleshoot under pressure.

Responsibilities

• Maintain planned communication with nominated accounts to support retention.
• Guide customers through Simpro Group journey and resources offered.
• Identify workflow inefficiencies and drive improvements for customers.
• Support customers via phone, site visits, and emails.
• Act as trusted advisor and upsell revenue-generating products and training.

Skills

Account management

Customer-facing

SaaS experience

Interpersonal skills

Problem solving

Team collaboration

Tech savvy

Tools

CRM software

Job description

Job ContextThe Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.What You’ll DoMaintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.Guide the customer throughout the Simpro Group journey and facilitate all resources offered.Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.What You’ll BringExperience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.Have a customer-centric approach, with a desire to deliver the best for our customers.Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.Experience working with business process software in a customer-facing role would be a benefit.Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.Exceptional customer service and troubleshooting/problem solving skills.Ability to work effectively under pressure and to perform well in a team dynamic.Our Core ValuesWe Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.*Please note, no agencies will be accepted in the recruitment of this role.