Account Manager - BigChange

Simpro Software; Miami (FL); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Simpro Software is seeking an Account Manager in Miami to maintain regular contact with customers, guide them through our platform, and drive satisfaction and retention. You will work across teams to resolve issues, identify workflow inefficiencies, and promote additional modules and training as appropriate.

The role emphasizes proactive customer engagement, problem-solving, and collaboration with sales, implementation, and support teams to ensure long-term customer success.

Competenze

• Experience in a customer-facing role such as Account Management or SaaS implementations.
• Customer-centric approach with the desire to deliver the best for customers.
• Proactive collaboration across teams to achieve strong commercial outcomes.
• Excellent interpersonal skills and ability to build trust with stakeholders at all levels.

Mansioni

• Maintain regular, planned communication with nominated accounts to retain customers.
• Guide customers through the company journey and facilitate available resources.
• Identify inefficiencies between customers and the software and assist with updates.
• Drive satisfaction through support and account-based activities (phone, site visits, emails).
• Act as a trusted advisor and provide updates on Simpro Group offerings.
• Identify opportunities to sell revenue-generating products and trainings to existing customers.

Conoscenze

Account Management

SaaS experience

Customer facing

Cross-team collaboration

Descrizione del lavoro

Job Context

The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

What You’ll Do

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
• This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.

What You’ll Bring

• Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.
• Have a customer-centric approach, with a desire to deliver the best for our customers.
• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
• Experience working with business process software in a customer-facing role would be a benefit.
• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
• Exceptional customer service and troubleshooting/problem solving skills.
• Ability to work effectively under pressure and to perform well in a team dynamic.

Our Core Values

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

• Please note, no agencies will be accepted in the recruitment of this role.