Account Manager - BigChange

SIMPRO; Miami (FL); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

SIMPRO is seeking an Account Manager to maintain regular communication with customers and ensure long-term success. You will guide clients through the SIMPRO Group journey, identify workflow inefficiencies, and support them via calls, visits, and emails.

The role emphasizes a customer-centric approach, proactive collaboration, and opportunities to upsell training and add-ons. Ideal candidates have prior customer-facing SaaS experience, strong communication skills, and the ability to simplify

Competenze

• Experience in customer-facing roles in SaaS or software.
• Ability to communicate with stakeholders at all levels.
• Comfort with learning new software and processes.

Mansioni

• Maintain regular, planned communication with nominated accounts to retain customers.
• Guide customers through SIMPRO Group journey and resources.
• Identify inefficiencies between customers and their software workflows.
• Drive customer satisfaction through support calls, site visits, and emails.
• Be a trusted advisor and provide regular updates to customers.
• Recognize opportunities to sell training or revenue-generating products.

Conoscenze

Account Management

SaaS Customer Success

Customer Focus

Cross-functional Collaboration

Problem Solving

Descrizione del lavoro

Job Context

The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

What You’ll Do

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.


• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.


• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.


• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).


• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.


• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.


• This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.

What You’ll Bring

• Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.


• Have a customer-centric approach, with a desire to deliver the best for our customers.


• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.


• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.


• Experience working with business process software in a customer-facing role would be a benefit.


• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.


• Exceptional customer service and troubleshooting/problem solving skills.


• Ability to work effectively under pressure and to perform well in a team dynamic.

Our Core Values

• We Are One Team


• We Are Customer Centric


• We Are Growth Minded


• We Are Accountable


• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

*Please note, no agencies will be accepted in the recruitment of this role.