Account Manager

Simpro; Torch of Friendship (FL); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Simpro is seeking an Account Manager to lead a portfolio of key customers, driving health, retention, and growth from within a dynamic SaaS environment.

You will serve as the trusted advisor, expanding opportunities and coordinating with Product, Support, and Services to maximize client value and longevity. This role emphasizes proactive relationship management and data-driven forecasting.

Competenze

• Proven experience in a B2B Account Management or Customer Success role, preferably in SaaS.
• Strong commercial acumen with a track record of meeting renewal and expansion targets.
• Excellent interpersonal and communication skills with a genuine customer focus.

Mansioni

• Account Health & Relationship Management: manage a portfolio of existing accounts and act as the primary customer advocate.
• Identify and close expansion opportunities across upsell and cross-sell.
• Conduct regular executive business reviews (EBRs) to demonstrate ROI and align solutions with evolving needs.
• Be the voice of the customer, collaborating with Product, Support, and Professional Services.
• Maintain accurate CRM records and provide reliable renewal/expansion forecasts.

Conoscenze

Account Management

Customer Success

Commercial Acumen

Relationship Building

Tech Savvy

Self-Motivated

Strumenti

Salesforce

Descrizione del lavoro

Job ContextAs an Account Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership.What You’ll DoKey ResponsibilitiesAccount Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro.Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targetsStrategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions with their evolving business needs.Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.What You'll Bring to the TableProven Experience: experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals.Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.Self-Motivated: A proactive, organised, and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.What You’ll BringOur Core ValuesWe Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.*Please note, no agencies will be accepted in the recruitment of this role.