Strategic Account Manager

ZeroFox; Phoenix (AZ); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Comprehensive health, dental, and視on

401(k) with 3% match

HSA with company contributions

Generous time off

Job summary

ZeroFox is seeking an experienced enterprise account leader to own a named book of high-value accounts with $4M+ ARR combined. You will drive retention, expansion, and executive relationship development across the portfolio.

You’ll run strategic QBRs with CISO- and VP-level stakeholders, build multi-year account plans, and coordinate across CS, product, and executive teams to deliver on ZeroFox promises. You’ll identify expansion before procurement and close it, solving churn proactively.

Qualifications

• 5+ years of enterprise account management or strategic CS with consistent net retention and expansion results.
• Experience managing accounts $250K+ ARR across complex organizations.
• Executive relationship management, you’ve run CISO or VP-level QBRs and influenced renewal at that level.
• Strong commercial instincts, you identify and close expansion without needing a dedicated overlay team.

Responsibilities

• Own a named book of enterprise accounts with $4M+ ARR combined.
• Retain, expand, and develop executive relationships.
• Run strategic QBRs with CISO-level and VP-level stakeholders.
• Build multi-year account plans and coordinate with CSM, product, and executive teams.
• Identify expansion before procurement and close it.
• Address churn proactively to protect portfolio health.

Skills

Enterprise account management

Executive relationship management

QBRs with CISO/VPs

Strategic account planning

Cross-functional coordination

Job description

You’ll own a named book of enterprise accounts $4M+ ARR combined, with full responsibility for retention, expansion, and executive relationship development. You’ll run strategic QBRs with CISO-level and VP-level stakeholders, build multi-year account plans, and coordinate across CSM, product, and executive teams to deliver on the value ZeroFox promises. You identify expansion before procurement does, and you close it. Churn in your portfolio is a problem you solve before it becomes a number.

The Reality

You’ll Thrive Here if…

• You managed enterprise accounts at $250K+ ARR and have reference-able relationships you built from the ground up
• Executive stakeholder management is a genuine skill of yours — you know how to run a CISO briefing that ends with an expanded relationship
• You approach renewal the same way a good AE approaches a new logo — with a strategy, a champion, and a plan for what happens if something goes sideways
• You can read a multi-stakeholder account and know who the real decision-maker is, who the blocker is, and who you haven’t met yet
• You’re technically fluent enough to hold product conversations with security engineers and translate what you learn back to your account strategy

The Toolkit

You’ll Need to Bring…

• 5+ years of enterprise account management or strategic CS with consistent net retention and expansion results
• Experience managing accounts $250K+ ARR across complex organizations
• Executive relationship management, you’ve run CISO or VP-level QBRs and influenced renewal at that level
• Strong commercial instincts, you identify and close expansion without needing a dedicated overlay team

The Other Stuff

• Total compensation: $200,000 to $300,000 OTE.
• Comprehensive health, dental, and vision (Cigna)
• 401(k) with 3% match, 100% immediately vested, no cliff
• HSA with quarterly company contributions
• Generous time off

Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

Use of AI in Recruiting

We use artificial intelligence tools to help with the initial sorting of applications. These tools are not used to make final hiring decisions. Every hiring decision is made by people.